Snap receipts not working.

Hello there, @HTDTB . I appreciate you taking the time to perform some troubleshooting steps to isolate the issue.

I recognize the urgency of resolving this to get you back in working order. Know that we only wish you to experience the best kind of service while using the program. 

Before anything else, did you encounter any error messages when snapping receipts in your QuickBooks Online (QBO) mobile application? If so, I'd appreciate it if you provide us with more detail of your concern to guide you accordingly.

For the time being, I recommend refreshing your data. Let me guide you on how:

1. In your QuickBooks Online Mobile App, select the Gear icon. 
2. Choose the Refresh Data menu.
   
   
   
   
3. Tap Yes.

If the issue persists, I recommend contacting our QuickBooks Online Support Experts. They can review your account securely to find the root cause of the problem to provide you with a timely solution.

Moreover, I'll also share this article that can serve as your reference to help you manage your receipts in QuickBooks: Upload your receipts to QuickBooks Online.

I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with managing your QBO account. The Community team always has your back. Keep safe.

Good morning,

The refresh data fix did not resolve the issue. I hover over the receipt and the camera that is on in QB never takes the photo; the camera constantly tries to frame the photo and will say "move closer" or "more light needed" both done but camera does not take the photo. I've uninstalled the app with no success.

refresh data did not work. uninstalling app did not work. camera is on and attempts to frame receipt but never takes the picture.

I appreciate your reply to this thread, @HTDTB. Here's another approach to help you snap receipts in QBO.

Let's start by verifying if the camera option is enabled in your phone's settings. If you've already tried this and the problem persists, I recommend reaching out to our support team for further assistance. With their tools, they can investigate the source of your concern and provide a fix.

To get in touch with them, log in to your QBO account in a web browser and follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a Human option.
5. Select Get help from a human.
6. Click either the Chat with us or Have us call you button.

For now, you can use your phone's camera to take a picture of the receipts and upload them to the Receipts tab. Alternatively, you can forward images of receipts to QuickBooks. This will allow QBO to extract the necessary information and create a transaction for you to review.

Additionally, I'd like to provide you with some resources that can assist you in tracking and customizing sales receipts in QBO.

• Upload your receipts to QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online.

If you still have trouble snapping receipts in QuickBooks, please let me know. I'll be available to assist you further. Stay safe!