How do you record a payment received and send the customer a sales receipt without having Quickbooks record a double payment? I have tried voiding the sales receipt but it still records that I have collected two payments, when I have only really collected one. As of now, I have resorted to deleting the sales receipts after I send them.
If you used an Invoice to begin with, you can resend the invoice. Customize it to make sure in the Additional Customization, the Footer tab, you are showing them Total (this sale), Payments/Credits Applied and Balance due, which will be 0 now.
You use Invoice for a sale that will be paid later.
You use a Sales Receipt for a sale that also is paid for that same date.
You never use Both for the same sale = entered the same data twice using two different methods.
For invoicing and payments, you also can run the customer a Statement. This is a hybrid of a report of their AR activities, on a template you can modify.