Some invoices to customers include chargebacks that are netted out of the invoice. How can I show the revenue and chargeback on the same document to get a net invoice?

I'll provide steps to help you handle the chargeback, gesmgtservices.

Here are 2 ways on how you can enter a chargeback in QuickBooks Online:

• Process it as a refund.

• Record the transaction as a business expense.

To process a refund, you can follow these steps:

1. Go to + New > Refund Receipt.
2. Select the customer's name from the Customer drop-down, and select the Refund Receipt date.
3. Choose the Payment method and Refund from account.
4. Enter the Product/Service and Amount.
5. Click Save and close.

You can open this article for reference: Refund customer payments in QuickBooks Online.

For recording the business expense, here's how:

1. Click the + New > Expense.
2. From the Payee drop-down, select the customer's name.
3. Choose the Payment account, Payment date, and Payment method.
4. Select the account that you charge for the transaction from the Account column.
5. Enter the Amount.
6. Click Save and close.

Once done, you can run a Transaction List by Customer report to see the transactions created for that customer.

You'll also want to check out these articles that you can use in the future:

• Chargeback FAQ
• Handle chargebacks and retrieval requests for QuickBooks Payments

I'm always here to help if you have other questions regarding QuickBooks Online. Take care and stay safe.