Somehow the font size for the word STATEMENT has changed and the customer statement form no longer fits in window envelope. Anyone else see this on their QBO?

I can help figure out why the statement font size has changed, pfsharingonly-gm.

You'll want to check the default template from your settings. Let me show you how:

1. Go to Settings and select Custom form styles.
2. Select the Standard/Default template and click on Edit.
3. From the Design tab, choose Select a different font.
4. Then change its font size and then click Done.

To learn more about personalizing forms, check it out here.

I've also added an article that shows summaries of your customer's invoices, payments, and balances: Create and send customer statements in QuickBooks Online.

If there's anything else you'd like to add, please post them below. The Community will guide you all the way.

Thank you for responding, however, I ask that you try it on your system. The invoice form which is impacted by that font setting you point out has not changed. Nor does that font setting impact the word STATEMENT from what I can tell? Please tell me if you are able to print a statement in QBO with the word statement being the same size as the word invoice on the invoice forms? Thank you

Thank you for getting back to us!

I'll share additional information about the font size of a customer statement form.

The statement form's style and font are working as designed and can't be customized. I know that you're comparing the font of the statement form to the other forms. However, the word Statement on the statement form won't be the same size as the word Invoice on the invoice form, as long as you edit the font of the invoice form.

For now, I suggest submitting feedback directly to our product engineers. This way, they can review your request and add it in future updates. To submit feedback, you can click the Gear icon and select Feedback. Then, enter your suggestion and click Submit.

You may want to view the status of your sales transactions in QuickBooks. You can go to the Sales menu and select All Sales.

Our Community forum is always open to help you again if you need further assistance on this concern. Wishing you continued success.

I am having the same problem. I ordered envelopes from QBO but the addresses do not fit in the windows. 

Let's figure out if the statement font size has changed, @CPA608. We can check the default template from your settings. 

By reviewing the default template settings, you should be able to identify any modifications that might have caused the change in font size.

Here's how you can do it:

1. Go to Settings and select Custom form styles.
2. Select the Standard/Default template and click on Edit.
3. From the Design tab, choose Select a different font.
4. Then change its font size and click Done.

If you still have the same issue, we can contact our support team so they can check the further issue.

Here's how:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

I'm also adding these helpful guides so you can keep track and manage your reports in QBO:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

We are still here to support your growing business. Have a wonderful day. 

I am having the same problem. The customer address information on statements no longer fits in the address window of the envelopes. We are using the same envelopes we have always used and have not changed the font. I am having to hand write the last part of the address because it does not show in the window. 

We appreciate you joining the thread, @Garden Girl. We'll share details about details inside a customer statement in QuickBooks Online (QBO).

We understand you want to keep your customer statement details organized and that having the option to modify their fonts and alignments would be a great feature to have inside the program. Upon checking here on our end, these options are unavailable. We can help you send a feature request to our Product Development Team so they can evaluate the idea and consider it for future updates. These are the steps:

1. Access your QuickBooks Online company.
2. On the top right-corner, click the Gear icon.
3. Select Feedback and then enter your comments or product suggestions.
4. Once ready, click Next to submit feedback.

In addition, you can visit these articles to help you create personalized sales forms and keep track of transactions entered inside your company file:

• Customize invoices, estimates, and sales receipts in QuickBooks Online.
• Run reports in QuickBooks Online.

We look forward to having you here again, @@Garden Girl. You can comment below or post here in the Community space if you need help managing customer statements inside QuickBooks. We'll make sure to respond as soon as possible. Stay safe.