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captrwbristol
Level 2

Sometimes the ship to address is on the invoice and sometimes it is not Can someone explain why??

 
Solved
Best answer April 08, 2020

Best Answers
Jovychris_A
Moderator

Sometimes the ship to address is on the invoice and sometimes it is not Can someone explain why??

Welcome to the Community, @captrwbristol.
 

There are two aspects why the shipping address isn't appearing in your invoice:

  • The shipping address was filled out first before selecting the customer.
  • It was manually entered into an invoice and added transactions like billable expenses.

 

To make sure this will appear on the customer's invoice, you have to update the customer's information and add the shipping address.

 

Let me show you how:

  1. Go to Sales and then select the Customers tab.
  2. Click the name of the customer.
  3. Select Edit on the upper right.
  4. Enter the Shipping address.
  5. Click Save.
    1.PNG

Once done you can now create the invoice without missing the shipping address. 

 

You can refer to this video article on how to update customer information: Edit customer information.

Just in case, here's an article on how to create repeating transactions like invoices and expenses in QuickBooks Online: Create a recurring transactions.

Keep me notified by leaving a message to this post if you need further assistance. I'll be around to help. Stay safe!

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2 Comments 2
Jovychris_A
Moderator

Sometimes the ship to address is on the invoice and sometimes it is not Can someone explain why??

Welcome to the Community, @captrwbristol.
 

There are two aspects why the shipping address isn't appearing in your invoice:

  • The shipping address was filled out first before selecting the customer.
  • It was manually entered into an invoice and added transactions like billable expenses.

 

To make sure this will appear on the customer's invoice, you have to update the customer's information and add the shipping address.

 

Let me show you how:

  1. Go to Sales and then select the Customers tab.
  2. Click the name of the customer.
  3. Select Edit on the upper right.
  4. Enter the Shipping address.
  5. Click Save.
    1.PNG

Once done you can now create the invoice without missing the shipping address. 

 

You can refer to this video article on how to update customer information: Edit customer information.

Just in case, here's an article on how to create repeating transactions like invoices and expenses in QuickBooks Online: Create a recurring transactions.

Keep me notified by leaving a message to this post if you need further assistance. I'll be around to help. Stay safe!

captrwbristol
Level 2

Sometimes the ship to address is on the invoice and sometimes it is not Can someone explain why??

thanks so much.  I think much of the difficulty came because I was dealing with an invoice that had already been sent.  I did modify for the future invoice and that worked perfectly.  You would think that there would be a checkbox on the Customer Profile to say whether to include the Ship To: address on the invoice.  Oh well, perhaps an enhancement...

Thanks again

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