sort by date in sales report - QB 2021 desktop

I've checked our records and haven't seen any open investigation similar to yours, tomandreas.

This may be caused by a corrupted file. I'll help you fix it. Let's run the Verify/Rebuild utility to detect the data damage. Here's how:
 

1. Go to the File menu, then hover over Utilities and select Rebuild Data.
2. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
4. When the tool finishes, select OK.
5. Go to the File menu. Then hover over Utilities and select Verify Data.
6. Let the tool check your file for data issues.

Once done, pull up the report again and check if you can now sort them.

You can also check this reference about fixing data damage on your QBDT company file for more information.

Feel free to reach out to if you have any other questions. We're here to help.

Hi Glinette,

Thanks for stepping in.

I tried the rebuild data utility earlier, as well as every update I could find.

So far nothing has worked. 

Thanks for getting back to us, tomandreas.

I would recommend reaching out to our Customer Care Support Team to have this better checked. They have available resources, like, screen-sharing that can help you resolve the issue. 

Here's how to reach out to them:

1. Go to the Help menu once you open QuickBooks.
2. Click QuickBooks Desktop Help or press F1 on your keyboard.
3. Select Contact us button. 
4. Enter a short description of your concern in the Tell us more about your question box. 
5. Hit Search. Select Start a message.

Let me know if there's anything else that I can assist you with. I'll make sure you're all set. Have a good one!

I had a lengthy screen sharing session, but ended up with no result. Seems no on knows how to fix this.

I am told to wait while the problem is fixed by the engineers, but I have heard nothing back and I am not confident that it is being looked at. 

I had a lengthy screen sharing session, but ended up with no result. Seems no on knows how to fix this.

I am told to wait while the problem is fixed by the engineers, but I have heard nothing back and I am not confident that it is being looked at.