Suddenly cannot add or save new contacts on my customer files

Hey there, @jbudwine. Thanks for joining the Community. I'm here to help you add and save new Contacts in your QuickBooks Desktop file.

In order to resolve your issues when adding Contacts in your company file, I'm going to give you a few quick and easy troubleshooting steps to try:

Step 1: Download the Tool Hub

1. Close QuickBooks.
2. Download the QuickBooks Tool Hub. This tool helps fix some common errors and issues.
3. Open the file you downloaded (it will be named QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows Desktop to open the Tool Hub.

Step 2: Run the File Doctor

1. From the Tool Hub, select the Company File Issues tab.
2. Choose Run QuickBooks File Doctor. It can take up to one minute for the File Doctor to open.
3. Click Check your file (middle option only) and then Continue.
4. Enter your QuickBooks admin password and then hit Next.

It will begin scanning your company file. The scan time depends on the file size. Typically it will take up to 5 minutes.

Once finished, open your company file in QuickBooks Desktop. The issue is now resolved and you can get back to business.
 

If you've tried the above steps and the issue still persists, I'd like to get a screenshot or any error messages you're receiving when attempting to add the Contacts. This will provide me with some insight into what exactly may be happening,

Have a good one!

Here is the error message I am receiving when I am in the customer center and try to add contact information.

I am unable to add contact information to my customer information screen in the customer center.

I was able to do this before we switched over to QB 2020.

Hi. 

This happened to me too.....do you by any chance have SQL 2012 installed on your computer?   I do and that is what has happened...unable to add contacts or to do tasks since an install of SQL 2012 for another program that I need on my laptop.  This is a known issue that several others have posted with no help from  QB or support.  Upgrading does not fix it. 

Greetings, @dbullough. 

I can point you in the right direction of some troubleshooting steps you can take to help resolve this issue. Let's try the instructions below so that you can add and save new contacts within your customer files.

1. Backup your company data. 
2. Uninstall QuickBooks. 
3. Run the Clean install tool within the QuickBooks Tool Hub. 
4. Once finished, Reinstall QuickBooks. 
5. Run the install diagnostic tool within the Tool Hub to check over the components of the computer. 
6. Afterward, try to add or save a new contact to a customer. 

If you're unsure of how to operate some of these tools, here are a few guides that can help you out: 

• Clean install QuickBooks Desktop

• Fix common problems and errors with the QuickBooks Desktop Tool Hub

Let me know if this helps. I want to make sure that you're able to get this resolved. 

Just circling back to see if this has been resolved?  Performing a clean install or a new company file does not resolve the issue.  It appears that an install  of SQL server on the same workstation causes the issue and stopping the SQL services does not resolve it either.  As it takes developers way too long to fix bugs, we were wondering if the community has any suggestions?

Thank you for your reply, @dbullough.

I understand the importance of tracking your transactions in QuickBooks. Let me share with you some workaround to resolve your issue. Quickbooks depends on your Windows Operating System, you need to check if there is an update.

Then, update your QuickBooks Desktop to its latest release. Let me provide you the steps.

1. Go to the Help menu and select Update QuickBooks Desktop.
2. Go to the Update Now tab. 
3. Select Get Updates to start the download.
4. When the download finishes, restart QuickBooks.
5. When prompted, accept the option to install the new release.

Once done, perform Rebuild Verify Data this will fix bugs in your company file. Then close and reopen your QuickBooks Desktop.

Please refer to this link for additional reading. Here’s the link. 

Should you need any further information, please do not hesitate to contact us. Have a good day!