Suddenly unable to create invoices in Self-employed. Tried both Safari & Chrome. Please help.

Hi there, lauren-kelly379-.

Thank you for visiting the QuickBooks Community. Let's perform some troubleshooting steps to ensure you can create invoices without issues. Beforehand, May I ask if you receive a specific error message when trying to create invoices? I appreciate any further information so I can present accurate solutions.

For now, I recommend logging in to your QuickBooks Self Employed account using a private browser. Then, start creating invoices from there. This is to rule out the possibility of a webpage issue and ensure private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you'll need to clear the cache of your regular browser. This clears the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

Lastly, you may refer to this article to see various details on how QBSE is developed to help you enter your self-employed income and expenses, track mileage, and prepare your Schedule C: QuickBooks Self-Employed Overview.

Let me know if there's anything else you need help with invoices by clicking the Reply button below. I'm always here to help you anytime, lauren-kelly379-. Take care and keep safe!

Hello,

This didn't work in either Safari or Chrome. Please advise.

Thanks for following the initial steps to fix the invoicing issue, @lauren-kelly379-. 

We've been receiving reports about the same issue. Hence, this is currently under investigation by our engineers. 

In the meantime, I'd recommend contacting our QuickBooks Self-Employed team to let them know that you're one of the affected users. That way, your account will be linked and automatically receive an update of its status via email communication. 

Here's how:

1. Go to the QB Assistant option.
2. Type in “Talk to a human.”
3. Select either Message an agent for a live chat or Get a callback to get a call from our support team. 

For future reference, check out this link to learn more about creating invoices using the QBSE mobile apps.

If you still have questions, feel free visit again. I would be happy to assist you with your invoicing concerns.