cancel
Showing results for 
Search instead for 
Did you mean: 
kenjr
Level 1

There is a glitch, if I create a new invoice I lose all back buttons on the customer screen and must reboot program to access my other customers. IPad.

 
4 Comments 4
katherinejoyceO
QuickBooks Team

There is a glitch, if I create a new invoice I lose all back buttons on the customer screen and must reboot program to access my other customers. IPad.

Hello there, @kenjr

 

Thanks for turning t the Community for your concern. I'm here to help you get past the glitch issue. 

 

If you're using a browser from your iPad to create an invoice, we can use an incognito or private window to isolate the issue. 

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox or Internet Explorer).
  • Control Option (Safari).

 

Log in to your QuickBooks account and see if you can create an invoice without any problem. Then, go back to your regular browser to clear the cache

 

However, if you're using the QuickBooks Online app, I'd recommend clearing the app's data on the QBO app or on your iPad's settings. 

 

Here's how: 

 

  1. Select the menu at the top right and then choose Help & Feedback.
  2. Then select Refresh Data and Refresh.

 

Then, in your iPad Settings:

 

  1. Select Settings, then click on General and choose iPhone Storage.
  2. Select an app that's taking up a lot of space.
  3. To free up the storage without deleting the documents and data for the app, select Offload App.

 

For more troubleshooting options, you can check out this article that contains system requirements for QBO on your iOS.

 

I'm always around here to help you some more should you have any additional or other concerns. 

geofftheelectric
Level 1

There is a glitch, if I create a new invoice I lose all back buttons on the customer screen and must reboot program to access my other customers. IPad.

I’m using the ipad app and the same thing is happening for me.  I lose access to my other menu functions and have to reboot the app. 

Jen_D
Moderator

There is a glitch, if I create a new invoice I lose all back buttons on the customer screen and must reboot program to access my other customers. IPad.

Thanks for posting here in the QuickBooks Community about this issue in the QBO mobile app, Geoff.

 

I appreciate you sharing some tips on how you get your QuickBooks mobile app to work. If you encounter any problems, I have a couple of suggestions that we can try to get the app in working order. 

 

First, try to logout from the app, and make sure it is updated to ensure there aren't any app interruptions.

 

Second, refresh the app using the Refresh Data option from the Help menu as suggested by my colleague. This will help download updates or apply recent changes on the application.

 

Lastly, if refreshing the app doesn't work, try uninstalling and reinstalling it to resolve unexpected behavior, and ensure updated security settings are downloaded. Use the following links to reinstall your app on different devices:

 

 

If all else fail and you keep getting the same syncing problem, I highly recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior.

 

Follow these steps to reach out to a live agent:

 

  1. Go to the Help menu then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose a contact option to initiate a discussion with a live agent.

 

For now, access your QuickBooks account in the web, to resume your tasks.

 

Post here again if you have other concerns with the mobile app and other program features. I'll be right here if you need further assistance. Have a nice day!

kenjr
Level 1

There is a glitch, if I create a new invoice I lose all back buttons on the customer screen and must reboot program to access my other customers. IPad.

Hey Geoff,

I can't get it to fix completely, but I've found that if I start to create a new invoice (or estimate, sales receipt pretty much anything) from whatever customer I'm stuck on, and then cancel or back out of the new invoice then I get my 'back' button to come back and can access the other customers again.  Try it, it's not perfect but for me it's easier than resetting the app each time.

Need to get in touch?

Contact us