Transaction List by Vendor Report - can't pick vendor??

I'll work with you to resolve this reporting error you have in QuickBooks Online (QBO), @2kids2dogs. This way, you can manage your checks and vendor transactions accordingly.

This transaction report error can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the Reports menu's Standard tab to pull up the Transaction List by Vendor report. Then, customize it to focus on one specific vendor. Please see the screenshot below for your reference.

If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

Also, you can save the said report's current customization settings and export it to an Excel file for future use. To do so, I'd recommend checking out these articles for the step-by-step guide: 

• Memorize reports in QuickBooks Online

• Export your reports to Excel from QuickBooks Online

Please don't hesitate to let me know if you have other reporting concerns and questions about managing vendor transactions in QBO. I'm always here to help. Take care, and I wish you continued success, @2kids2dogs.  

Thanks for your reply @Rea_M .  But I don't think I explained my issue.   I have customized this report every time I used it and saved customizations for different vendors.  However, today when I pulled it up, the list of Vendors was not available in the drop down box.  Just the "Specified" etc choices (so no "Ariel" like in your screen shot).

I can try a different browser, but I have been using QBO like this for 3 years with no problem.  A screen shot of the problem is below. 

Thank you for your prompt reply, @2kids2dogs. I’m here to give you certain information about the transaction by vendor list in QuickBooks Online.
 
May I ask first if this is a new account set up? If so, then were you able to set up vendors in your account?
 
I’d like to share some insight into your concern. All vendor items on the photo above will show if you have already set up vendors.

Here’s how to do it:

1. Go to Expense, Click Vendor tab.
2. On the upper right section, click New Vendor.
3. Fill up the following details and select Save.

 
You’ll be able to see this to the Transaction list by Vendor.
 
If the issue persists, I suggest contacting our support team to give you further assistance with your concern.
 
Additionally, I added a link on how to import vendors and customers in QuickBooks Online.
 
Share your concerns here in the Community. I’m just here around to lend help. Have a fantastic day!

@ChristineJoieR thanks for your reply.  THis is a new problem, as I said, I have been running this report for 3 years but this week is the first time the list of Vendors has disappeared in the customization option and it's replaced by the "Non Specified" screen shot I posted.

I guess this is an issue I have to talk to support about.  Maybe it's only happening to my account?  I have over 100 Vendors stored and I usually easily run the report for a specific vendor, but that option is not longer showing on the Customization screen. 

Let's get this sorted out, @2kids2dogs.

Since you've already tried to do the basic troubleshooting steps and still encounter the same issue, I'd recommend reaching out to our Customer Care team. They can further check the set up of your account to verify the reason why the vendor names are not displayed in the list. Here's how to contact them:

1. Select the Help button in your QuickBooks Online (QBO) company.
2. Click the Assistant tab to get started.
3. Enter a brief description of your concern. Example: Can't pick a vendor when customizing the Transaction List by Vendor Report.
4. Then, to directly connect to an agent, type "Talk to a human".
5. Choose Start a chat or Get a callback.

Also, our phone support operating hours for QBO live support is from Monday to Friday 6 AM to 6 PM PT and on Saturday 6 AM to 3 PM PT. For more information, please visit our support hour's page.

You can also memorize your report customization to apply the same format in the future.

Stay in touch if you have any other concerns about customizing your reports in QBO. I'm just a post away to help. Keep safe always.