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Trying to email customers invoice shows sent on QuickBooks customer not receiving emailed invoice

 
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Trying to email customers invoice shows sent on QuickBooks customer not receiving emailed invoice

Hello @trmorris60,

 

Let me help share a few things which can be the reason why your customers aren't receiving an emailed invoice and guide how to let them receive it successfully.

 

To start with, consider asking your customers to check the Spam or Junk folders of their email account. Most scenarios from customers, like you, with the same experience, was able to see them after checking these folders.

 

But if those folders do not contain any emailed invoices, let update your email address to make sure that your customers will receive the invoices. Let me show you how:

  1. Go to the Gear icon.
  2. Under YOUR COMPANY, select Account and Settings.
  3. On the Contact info section, select the Pencil icon.
  4. Modify your email address if needed.
  5. Select Save.
  6. Click Done.

However, if the same thing continues, let's proceed to the Solution 2 and Solution 3 steps outlined in this article: Solutions for when customers aren't receiving your emails.

 

Additionally, you can also browse for the content of this helpful article in case you need the different methods you can start using in accepting payments from your customers: How to let customers pay their invoices online?

 

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand. Stay safe always!

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