Trying to resend invite to contractor for W-9 info. you can resend the invite to your contractor. Can't find the reminder e-mail. How do I send a reminder e-mail?

Hello there, Cathy.

Allow me to share information regarding email invitations in QuickBooks Online (QBO).

First off, if the reason why you want to set up an email reminder is for your contractors to notice the invitation, it's currently unavailable in QBO. However, if you want to send them reminders because they didn't receive the invitations, I have a few pieces of information to share with you.

Here are the possible reasons why your contractors didn't receive the email invitations:

• The invitation might be in their junk or spam folder.
• The company's email address is incorrectly formatted in Company Settings.
• The recipient's mail servers might be blocking the email.
• The invitation may have already expired. 

As a workaround, yes we can resend the invitation to your contractors and I'd recommend notifying them that you've already sent the invite.

On the other hand, if they can't receive your email invitations, it's possible that their mail servers block emails from Intuit. You can ask them to whitelist QuickBooks Online's email server hostnames and IP addresses which are listed in this article: QBO Server Hostnames and IP Addresses.

In addition, here's an article that'll guide you in different ways of paying your contractors QuickBooks Online: Pay your contractors.

Should you have additional queries with regard to inviting contractors to QBO, please feel free to hit the reply button or post a new question here in the Community. I'm always around to assist you further. Have a wonderful day!

My contractor isn't receiving the email to sign up. It's a basic gmail account. Why won't it work?

Hello there, qcestateplanning. I'm here to provide details to help you set up a contractor in QuickBooks Online (QBO).

Let's start by asking your contractor to check their junk mail and spam folders to see if the invite email is there.

If they can't find it, you can send them a reminder via email to fill out the W-9 form. Here's how:

1. Go to the Payroll menu, then Contractors.
2. Select your contractor.
3. Tap the Send reminder from their profile.
4. Check the email address, then tap Send reminder. The contractor will receive a new invitation.

For more details about this process, see this article: Invite a contractor to add their own tax info.

However, if the issue persists after re-inviting them, I suggest contacting our Customer Care Team. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further. Visit this resource that contains the time when the support is available, depending on your type of subscription, or you can get their number in this article: Contact Payroll Support.

Just in case you want to learn more about how to manage direct deposit for your contractors, you can read through this article for more details: Manage direct deposit for your contractors.

We're always here in the Community to help if you have other questions about managing your contractors. Keep safe, and have a great day ahead!

What's the contact information for Customer Care... There's no link and support is a bot. 

Appreciate the prompt response, @qcestateplanning.

I'm here to provide you with the details on how to contact our Customer Care Support Team.

To get in touch with a human support representative, please follow these steps: 

1. Log in to your QuickBooks Online (QBO) account.
2. Open the Help menu and select the Talk to a Human option. 
3. Provide a brief description of your issue and concern in the text field, and then click Enter. 
4. Select the I still need a Human option and click on Contact Us to connect with our live support team. 
5. Finally, select the Get a callback option.

Please be reminded that the support hours for QBO Payroll Core are from Monday to Friday, 6 AM to 6 PM PT. On the other hand, the support for QBO Payroll Premium and Elite is available any time, any day.

Also, please take note that there will be no support on the following closed holidays: 4th of July, Thanksgiving Day, Christmas Day, and New Year's Day.

You can check this article for more details on how to reach our Contact Payroll Support. 

Furthermore, here's an article on how to add deductions your employee needs to pay each payday in QuickBooks Online Payroll: Set up, change, or delete employee-paid payroll deductions.

Let me know if you have additional question on payroll and QBO-related concern you may have. I'll be here to help you. Have a nice day.