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abrunelle
Level 1

TSheets/QBO- In QBO approve time for 3 employees, all billable all for the same customer. Accept and Create invoice only 2 of 3 employee time gets added to the invoice

 
8 Comments 8
Rasa-LilaM
QuickBooks Team

TSheets/QBO- In QBO approve time for 3 employees, all billable all for the same customer. Accept and Create invoice only 2 of 3 employee time gets added to the invoice

 

Hey there, abrunelle.

 

Welcome to the Community. Let’s configure TSheets set up so all your employees’ time added is added on the invoice.

 

  1. To perform this task, make sure to log into your TSheets account. 
  2. From there, choose QuickBooks in the upper right and then select Preferences.
  3. Mark the box for Require Billable Yes/No field. 

For additional resources, I’m adding a guide containing a list of processes you can perform while integrating the TSheets program: QuickBooks Online integration FAQs.

 

After following these steps, your employees will be asked if their hours were billable or not. The data will be reflected when the hours are exported to QBO. 

 

Reach out to me if you need further assistance while working in QuickBooks. I’ll pop right back in to help and make sure you’re taken care of. Have a great rest of the day. 

abrunelle
Level 1

TSheets/QBO- In QBO approve time for 3 employees, all billable all for the same customer. Accept and Create invoice only 2 of 3 employee time gets added to the invoice

Thanks for the reply.  All the time is marked billable already and can be seen in QBO.  So it is coming over just not getting placed on the invoice.  The expanded one in the attached image is the employee whose time is not coming in. 

 

 

Kristine Mae
QuickBooks Team

TSheets/QBO- In QBO approve time for 3 employees, all billable all for the same customer. Accept and Create invoice only 2 of 3 employee time gets added to the invoice

We'll have to take a better look at this, Abrunelle.

 

I'd suggest reaching out to our payroll support. This way, an agent can further investigate your issue. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "Employee time not coming" in the description field, then click Let's talk.
  4. Select either Start messaging or Get a callback

I'll also share the article about Timesheet setup: QuickBooks Online and TSheets as future reference.

 

You can always visit us if you have other payroll concerns. We'd be happy to hear from you again.

abrunelle
Level 1

TSheets/QBO- In QBO approve time for 3 employees, all billable all for the same customer. Accept and Create invoice only 2 of 3 employee time gets added to the invoice

So not a good experience with support.  Get a call back, explain the problem.  Thinks its a TSheets issue which I tell him it is not, gets someone on from TSheets who tells him its not a TSheets issue, "I haven't been trained on Approving Time and Creating invoices.  Let me talk to Tier 2.  I'll be back.  After sitting on hold for 20 minutes I get an automated message, if you would like call back press 1.  approximate wait time is 15 minutes."  So he obviously through me into a queue, doesn't tell me this.  Oh yeah and BTW its been 45 minutes.

 

REAL UPSET.  I RUN A CLOUD BASED SOFTWARE COMPANY AND WE WOULD NEVER TREAT OUR CUSTOMERS LIKE THIS.

 

PLEASE HAVE A TIER 2 SUPPORT PERSON OR A MANAGER CONTACT ME

 

Armand Brunelle - Gabriel Software

Mark_R
QuickBooks Team

TSheets/QBO- In QBO approve time for 3 employees, all billable all for the same customer. Accept and Create invoice only 2 of 3 employee time gets added to the invoice

We value your time and your business, @abrunelle. Please know that helping you is our top priority.

 

Our phone support team is experiencing high call volume right now. Rest assured that when you get their support, you'll get the best resolution for your concern.

 

Since you weren't able to talk to a live agent, I suggest contacting our Phone Support Team again. This way, they can further investigate your payroll issue and provide additional information on your concern.

 

To reach them, please follow the detailed steps provided by my colleague above.

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day and be safe.

abrunelle
Level 1

TSheets/QBO- In QBO approve time for 3 employees, all billable all for the same customer. Accept and Create invoice only 2 of 3 employee time gets added to the invoice

IT IS NOT A PAYROLL ISSUE.  WE DO NOT USE QBO PAYROLL.   IT IS A TIME APPROVAL AND INVOICING ISSUE WITHIN QBO.  SURE I CAN CALL AGAIN IF SOMEONE IS UNABLE TO CALL ME

Jovychris_A
QuickBooks Team

TSheets/QBO- In QBO approve time for 3 employees, all billable all for the same customer. Accept and Create invoice only 2 of 3 employee time gets added to the invoice

Thanks for your prompt response, @abrunelle.

 

I know this couldn't be a payroll issue. You may have to modify the settings in T-Sheets. I suggest contacting TSheets Support Team for more details.

 

Once you're on their support site, click the Chat now link, and then enter your query. The TSheets assistant will verify your account and asked for your name.

 

They can help you find out why one of your employees isn't included in the invoice.

 

I'll add this article as your reference on how to approve, unapproved, or reject hours for multiple employees or one at a time: Approve or unapprove employee hours using TSheets in QuickBooks Online.

 

Keep me notified by leaving a message to this post if you have further questions after reaching TSheets' support. I'll be around to help. Stay safe and healthy!

abrunelle
Level 1

TSheets/QBO- In QBO approve time for 3 employees, all billable all for the same customer. Accept and Create invoice only 2 of 3 employee time gets added to the invoice

I was able to figure out how to get around the bug.   The bug as it appears to me is that though QBO/TSheets allows time to come over for Administrators only Workers time actually makes it onto an invoice.

 

To get around this I created a new employee in QBO for myself as a Worker, re-entered in time, it came to QBO, I approved it along with other colleagues time and all the time came on to the invoice.

 

So bottom line if you have time not making it to the invoice make sure the employee is designated as a worker not an administrator.  You may want to share this with the product teams.

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