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6124
Level 1

Unable to save reports to desktop (new computer)

I just got a new desktop computer and my son in law set it up and transferred everything from my lap top to the new one.  Now I can't save reports to my desktop so that I can email them.

2 Comments 2
Candice C
QuickBooks Team

Unable to save reports to desktop (new computer)

Hey there, @6124

 

Welcome to the Community! 

 

Before moving forward, are you receiving an error when trying to save a report or not given the option to? Any additional images or screenshots that you can put in your next response will be able to help. 

 

In the meantime, let's try using our QuickBooks Tool Hub to help resolve the issue. 

 

This will help us determine the next steps you need to take to get this taken care of, I'll be waiting for your response! 

SIAB
Level 7

Unable to save reports to desktop (new computer)

If it's a Windows 11 computer, check that the XPS feature is enabled: Press the Windows key on your keyboard or select the Windows icon on your Taskbar to open the Search. In the Search box type "Turn Windows features on or off" and open it. In the list of features Look for the feature labeled "Microsoft XPS Document Writer" and make sure the box is checked to enable it, Ok button to save changes. You may need to restart your computer.

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