I am having a problem with one of my vendor records. Here are the steps:
We paid a vendor via Bill.com which the vendor couldn't identify and refunded to us.
We deposited the refund to AP and noted the vendor on the deposit.
We created a credit memo to offset the original bill and matched it to the deposit we received.
We issued a new bill with corrected info and paid it via Bill.com
My T accounts show that the accounting is correct. There is no open amount on the AP aging. However, the vendor record shows a negative amount paid of 2x the amount and there is $5000 sitting in Unapplied Cash Bill Payment expense a year end even though all transactions were processed by 12/31/18.
Can anyone help me resolve this problem? Thank you!!