Unapplied Cash Payment Income on P&L by class

EmilyEh · ‎April 03, 2020

I recently switched from desktop to online and am running my year-end reports to make sure everything in QBO matches QBD. QBO is showing an unapplied cash payment income line item on the P&L by class that doesn't show up in Desktop. The transaction links to a refund that was given to a customer. In QBD, I have a Credit memo and then a check that was paid back to the customer, but in QBO, it's come through as a credit memo, a received payment (which show the check and credit memo being "checked off" within it) and a check. Where did this received payment come from and is it what's causing the unapplied payment to show up??

Michael K · ‎April 03, 2020

Hey there, @EmilyEh. Welcome to the Community!

I'm here to help you record the refund. It only takes a few clicks and you'll be a pro in no time! Check it out:

Go to + New, then Refund receipt or Give refund.
In the Customer ▼ dropdown, select the customer you want to refund.
Within the Refund From ▼ dropdown, choose the bank you deposited the payment for the invoice to.
Add all products or services the customer returned in the Product or service column.
Make sure to fill the quantity, rate, amount, tax, and other fields accordingly, then Save and close.

That's it! For more information, I recommend checking out: Record a customer refund in QuickBooks Online

Let me know if you have any other questions and I'll be here to help. Have a wonderful evening!

View solution in original post

Michael K · ‎April 03, 2020

Hey there, @EmilyEh. Welcome to the Community!

I'm here to help you record the refund. It only takes a few clicks and you'll be a pro in no time! Check it out:

Go to + New, then Refund receipt or Give refund.
In the Customer ▼ dropdown, select the customer you want to refund.
Within the Refund From ▼ dropdown, choose the bank you deposited the payment for the invoice to.
Add all products or services the customer returned in the Product or service column.
Make sure to fill the quantity, rate, amount, tax, and other fields accordingly, then Save and close.

That's it! For more information, I recommend checking out: Record a customer refund in QuickBooks Online

Let me know if you have any other questions and I'll be here to help. Have a wonderful evening!

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Unapplied Cash Payment Income on P&L by class

Unapplied Cash Payment Income on P&L by class

Unapplied Cash Payment Income on P&L by class

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