Hi there, @tyler-gonder.
@PeteMc is correct that you have to turn on the inventory feature for you to use it. And I would like to add more information.
The inventory tracking feature is only available for QuickBooks Online (QBO) Plus. If you're using Simple Start or Essentials, I recommend upgrading your current version.
Follow these steps to upgrade our version:
- Click on the Gear icon, choose Accounts and Settings.
- Click on Billing and Subscription.
- Under QuickBooks, click on Upgrade now beside your current version.
Here are the steps in turning on the inventory tracking feature:
- Click on the Gear icon, choose Accounts and Settings.
- Click on Sales.
- Under Products and Services, tick on the Track inventory quantity on hand box.
- Click on Save.
Feel free to read these articles for more information:
If you have other concerns, feel free to comment below or post again. I'll be glad to help you.