Let's run some troubleshooting steps to identify what causes this issue,s.paschal.
There are times that issues like this occurs when the system encounters browser-related concerns. To start with, open QuickBooks on a private window. It is the best place to isolate unusual behavior in QuickBooks. You can use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
You also have the option to switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
I've also added this link as your guide in categorizing transactions: Categorize and match bank transactions.
I'll be around whenever anything arises. Have a good one!
