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Level 1

User Roles Tab Not Showing

The "Roles" tab under "Your Company > Manage Users"  is not showing. How do I turn it on? 

3 Comments 3
QuickBooks Team

User Roles Tab Not Showing

Thank you for stopping by the Community today, S098746.    


Thank you for reaching out to the QuickBooks Community. There are times that the browser is full of frequently accessed pages, causing some unusual behavior. Let's isolate this by logging in using a private browser (incognito). Here's how: 


  • Press Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox or Internet Explorer)
  • Control Option (Safari)


If it works, lets return to the default browser and clear the cache and cookies to refresh their browser's page. However, if the issue persists, you can use other supported browsers


Below I've included a helpful article that highlights the cans and cant's of each role and which you should set to your user.  



If you have any other questions, feel free to post down below. Thank you and have a nice day. Stay safe!

Level 1

User Roles Tab Not Showing

I think I realised why it doesn't show. Because I'm using Australian Quickbooks Online and Roles tab is only in US Quickbooks Online?

QuickBooks Team

User Roles Tab Not Showing

Hello S098746!

Thanks for the reply. Allow me to assist you in adding a user.

The custom role is only available in QuickBooks Online Advanced which is currently not available in Australia. However, you can still add users to help you manage your QuickBooks Online account. Please check this article for more details: Add and manage users in QuickBooks Online.

I also added this link if you need to review the activities of all users: Use the audit log in QuickBooks Online.

Comment again here if you need further assistance with this. Take care!

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