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Level 1

Using Chrome v.79, Bill Pay always displays the message "Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon."

 
5 Comments
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QuickBooks Team

Using Chrome v.79, Bill Pay always displays the message "Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon."

Hello there, tm17. 

 

 

I've checked for similar reported issues in our list and didn't find any. I'd like to further clarify if what page you were working on when the error prompted this way i can help you fix it. 

 

Sometimes stored cache files within your regular browser can cause interruption in using our features. We can perform a few troubleshooting steps to get rid of errors.

 

Let's access QuickBooks through a private browser since it doesn't store any history and cache files. Here's how: 

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Once you can see that you were able to process vendor payments, let's go back to your main browser and clear its cache. We can also use other browsers to help us get rid of errors. 

 

Feel free to get back to me if you need anything else. Thanks!

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Level 1

Using Chrome v.79, Bill Pay always displays the message "Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon."

I have cleared the cache many times and I've accessed "Incognito" several times. Unless I use IE, I cannot access the Bill Pay service.

Highlighted
QuickBooks Team

Using Chrome v.79, Bill Pay always displays the message "Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon."

Hi there, @tm17.

 

Thank you for follow the steps in the previous thread by my colleague. Since clearing the cache and cookies has not resolved the Bill pay error, I suggest you disconnect and reconnect the Bill Pay App from your apps tab in QBO. This error is happening due to the Auth 1 token has expired. When the app reconnects, it will generate a new Auth 2 token.
 

 

When you log into the Bill pay in IE, select More at the bottom and choose to delete to dispose of the app, install again. Now it will work on Google.

 

Let me know if this is the fix for you. I'm here to assist anytime at any time. I hope you have a great day.

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Level 1

Using Chrome v.79, Bill Pay always displays the message "Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon."

1- Bill Pay does not show up under My Apps

2- I've verified in the users of Bill Pay that I am the only user and I'm the Connection Manager

3- When in the Bill Pay app there are no options such as your screenshot to click at all

I've tried both Edge and IE. No joy.

Does this app work at all? I've read tons of documentation on this thing and hardly any of it lines up with what I'm seeing.

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Moderator

Using Chrome v.79, Bill Pay always displays the message "Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon."

Thanks for trying the recommendation by my colleagues above, tm17.

 

What they have suggested in this thread mostly help to fix the error you're getting. And yes, the Bill Pay app is working.

 

At this time, I would recommend contacting our specialist to investigate the cause of the error. You can inform them that you've tried other options to fix the issue but not of the recommendation work.
 

To get a callback from our specialist, please refer to the steps below:

  1. Click the Gear icon and select the Contact us button.
  2. Enter a brief description of your concern like "Getting an error Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon". Then, tap the Let's Talk button.
  3. Select Get a callback to talk to one of our specialists.

 

Please know that we are all right here to guide and help you out. I hope you're good. Take care!

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