Vendor Balance

Hi there, @Bill McLean.

I'm here to help you fix this. As per checking on the screenshots, there should be no overdue balance, on the Vendor's page. I've replicated this and seen no issues after reversing the Journal entry. I'd recommend performing the browser troubleshooting steps to fix any data-related issues. There are times that the accumulated data while surfing in your browser will become outdated and may cause odd behavior to the program. 

You can begin with using an incognito browser. Redo the process of Journal Entry and ensure that the correct date is entered. If it shows no overdue balance, you can go back to the regular browser and clear its cache. This troubleshooting step will help you identify if this is caused by the outdated data saved in your browser. You can also use another supported browser as an alternative.

Here are the shortcut keys to access private window:

• Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
• Google Chrome: Ctrl + Shift + N
• Safari: Hold down ⌘ + Option + P 
   

If it's still not fixed, I'd suggest contacting our Technical Support team. They have the tools to check further what has caused this issue and help you get to the bottom of this.

I'll be here if you have other questions, don't hesitate to let me know in the comment section. Take care.

Thanks.  I tried it, but it didn't work.  I will create a support case tomorrow or maybe later today.  I have inherited this file from a different accountant and they had this on Desktop version (version 2019) and I converted to online.  The journal entry I did was after it was in the online version.  But when I look there is also some old data (2019) that is showing the same thing.