create an expense account called bad debt if you need to
create a non inventory item for bad debt and link that expense account on the item screen
Use that item on a customer credit memo for the total amount
In receive payments apply the credit memo to the outstanding invoices
Hey There!
Follow these detailed instructions in our community article and let me know if you have any further questions! --> https://quickbooks.intuit.com/community/Help-Articles/How-to-write-off-bad-debt/td-p/187834
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