What happened to online bill pay? I just used it yesterday and not it says the app is retired

For your reference

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/why-are-we-getting-this-err...

Hi Lisa,

Let's run some steps to isolate why you're prompted that the app has retired.

If you have an iOS device, you can follow the steps laid out below:

1. Go to the Menu icon, and then tap Help &Feedback.
2. Tap Refresh Data.
3. Tap Refresh.

For Android:

1. From the Menu icon, tap More Options.
2. Tap Settings and then Refresh Data.
3. Tap YES.

I've also added these articles on how you can pay bills with online bill pay:

•  What is Online Bill Pay?
• Pay bills in Online Bill Pay

You can always mention my name whenever you have concerns about processing payments.

I received the same error message using Windows 365 

It's my priority to help fix issues you have in QuickBooks, @MarLo18.

Regarding the error message you received, does it signify that you encounter this issue while using QuickBooks Online on your Windows 365 operating system?

If that's what you mean, we ca perform some troubleshooting steps to fix this. There are instances when the browser is full of commonly used page resources, which results in errors or odd behavior. Let's use a different or private browser to view your account. You can use either of these shortcut keys to access one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Then, check if it still shows the error message. Once it doesn't appear anymore, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks. Also, an alternative way is to use other compatible browsers.

If the issue persists, I suggest getting in touch with our support team, as they are better equipped to examine your account safely and conduct further investigation.

Additionally, I've compiled some articles you can utilize to help manage bills and bill payments in QuickBooks: 

• Enter and manage bills and bill payments.
• Learn about QuickBooks Bill Pay.

If you mean something else, don't hesitate to share your thoughts here. I'll be more than willing to help you more. Keep safe!

Same for me today!  Now the app is only a blank white screen.  So frustrating.  Would love to try the refresh recommendation but it seems completely down now. 

I can help you with resolving the error you're having, @DDgreen. 

If you're using an app, you can try to uninstall it and then reinstall the app. If you're logging in through the browser, you can clear your browser's cache. There are times when the browser you're using has information stored that's stopping or causing the error. 

I've got some steps to help fix this issue. First, sign in to your QuickBooks account using a private browser. It helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Microsoft Edge: CTRL + Shift + N

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. 

In the meantime, here's how you can enter vendor credits and refunds in QuickBooks Online. It'll guide you with entering the refund depends on how you record your purchases. 

Let me know if you need further help resolving the error you have. Keep safe, and have a great rest of the day!

@DDgreen 

Signup a separate Melio account for free as a workaround to integrate with QBO.

https://affiliates.meliopayments.com/quickbooks

Thank you!  Best advice!

This sadly didn’t help with the app for the phone…. I should have clarified I pay bills from the Quickbooks app on my iPhone.  It is now saying that you cannot pay bills from the Quickbook app … for the phone.  It used to though. 
I tried to delete and reinstall the app… didn’t resolve the issue

Thanks for getting back with the Community, DDgreen. I appreciate your detailed information.

I've reviewed our article about paying bills from the QuickBooks mobile application for iOS and can confirm that they can still be paid using the app.

Since you're unable to perform the troubleshooting steps shared by Adrian_A for refreshing your app's data, and uninstalling/reinstalling didn't work, I'd recommend offloading the app.

Here's how:
 

1. Open your Settings app.
2. Go to General, then iPhone Storage.
3. Find and tap the QuickBooks app.
4. Select Offload App.

Once you've finished performing these steps, return to your QuickBooks app and check to see if you're able to pay bills from it.

In the event you're still unable to pay bills in the app, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

I've also included a detailed resource about paying bills which may come in handy moving forward: Enter & manage bills/bill payments

If there's any additional questions, I'm just a post away. Have a lovely Friday!

@DDgreen 

If you are using iPhone, use Melio app to integrate with QBO

https://affiliates.meliopayments.com/mobile-app

You can get $100 as cashback to pay your first bill with credit card. T&C apply

https://affiliates.meliopayments.com/cashback