Let's investigate what's causing the future payment gone when paying a contractor, dw95b.
Are you referring to recurring expense/check payment? We can try opening a new expense/check and set it up as a recurring transaction to set future payments to the contractors. Then, check if the Create _ days in advance field is showing in the transaction.
If the same thing happens, try accessing QuickBooks Online (QBO) in a private or incognito window. There are times that your default browser is filled with data and temporary files from previously visited websites. This helps us isolate if this is a browser issue or not.
For more details about resolving browser issues, you can check out this article: Troubleshooting browser problems.
Keep me posted if you need a hand with running recurring bill transactions or any QBO related. I'm always here to help.
First, thanks for the reply.
Let me make sure we're on the same page...
I'm talking about the "Contractor payment" functionality associated with QBO Payroll. I used to be able to schedule a payment to a Contractor in the dialog that opens after clicking "Pay with direct deposit" on the particular Contractor. The dialog now looks like:
To be clear, I've always used the Windows Universal (Electron based) app downloaded from here:
However, I have verified the same problem exists when running QBO from either Chrome or Firefox. I don't think this has anything to do with browsers, cookies, ..etc. It appears the functionality has simply disappeared from QBO.
The version reported from the Universal Windows app is: 4.0.9.
This feature first appeared in the April 2019 release, and was announced here:
I would appreciate knowing what happened to the functionality, and when will it return. The ability to "Pre-schedule a future Contractor payment" was hugely useful to me, and similarly, will be huge disappointment if it does not return soon.
I appreciate you performing some troubleshooting steps to fix the contractor's direct deposit feature, @dw95b.
We haven’t received any reports from other users experiencing the same behavior. I highly recommend contacting our Customer Care Team for further assistance.
They have tools capable of pulling up your account in a secure environment and send a ticket to our engineers for review.
Here’s how to contact our phone agents:
Please check out this article for more information about this option: Contractor direct deposit.
Please let me know how your interaction with our support goes and if you need anything else. I'm here and always ready to help. Take care!
I contacted online support yesterday as you recommended.
The QBO Support Rep said this is a "known" problem, and advised me to wait one more day to see if the problem is resolved -- presumably by updates/changes on the Intuit back-end systems.
From checking just now: problem still exists, so I'm planning to contact Support again today.
Not particularly impressed with how this issue is being handled so far...