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steve279
Level 1

What happened to the search dropdown when searching or adding a product or service?

To an estimate or invoice. We have too many products to remember
2 Comments 2
steve279
Level 1

What happened to the search dropdown when searching or adding a product or service?

I'm referring to the description showing up in search as well as the sku

Sherrie_F
QuickBooks Team

What happened to the search dropdown when searching or adding a product or service?

I recognize the efficiency of having the product description show up to the right service name in your QuickBooks Online (QBO) account, Steve. 

 

Upon checking our system, I've discovered an ongoing investigation about the Product Description does not show to the right of the Product/Service Name in the New Invoice and Estimate Experience when Viewing the List of Products before choosing one (INV-104580).

 

Currently, our product engineers are working diligently to provide a permanent fix. Since they are working on this internally, please know that we cannot give a turnaround time regarding their efforts.

 

If you haven't, I'd suggest contacting our QuickBooks support team. This way, they can add your company file to the list of affected users and be informed promptly once the issue is resolved. 

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion of your concern, then click Continue.
  5. Choose a way to connect with us. You can either choose to chat with us or have us call you.

 

Once everything's good, you can read through this article just in case you need assistance personalizing and adding specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online

 

I'll be around anytime in this forum if there's anything else you require additional assistance with when managing products and services. Let me know below so I can provide further help. Keep safe, and have a great day ahead.

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