What is the telephone number for customer support?

We have a new process of contacting our support, @dencam98.

You can arrange a callback to talk to our support. You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. After adding some insight, tick on the Let's talk button. 
4. Lastly, select the Get a callback button to arrange a call from them.

See this article for detailed guidance: Contact the QuickBooks Online Customer Support team.

Let me know if there's anything else that I can help with your account. I'm always here to assist.

Help.  QB online instructs you to call customer service but no phone number is listed.

My client's 940 cannot be completed because Fla unemployment cannot be verified.  I am instructed to delete a payment, but I cannot.  I try and make the payment, but I cannot.  The adjustments made by QB were corrected via a 941X prepared by me, the accountant.

Please give me a number to call or call me [removed].  Client is The Menagerie Eatery & Bar LLC.  Owner Brian J Buttner.  My name is Sheila Hayward.  I have his authority.  My email is [email address removed]  His email is [email address removed].    Thank you

Hi SB27,

We have streamlined the process of how you can contact our phone support team. That's why Customer Support is only available once you are logged in to your account.

As mentioned by @MJoy_D, when contacting our support team you'll have to log in to your account and select the Get a callback option. This way, you don't need to wait for a customer service representative on the line since you'll be receiving a callback from them. 

I have this Help article in case you have any other concerns about QuickBooks Online (QBO).

Please let me know if you need further assistance with QBO. I'd be right here to help.

My help icon drop down list/F1 brings up a blank screen  so I have no access. I try the support from the drop down and it simply sends me here. 

Hey there, @lulurae. 

Let's try to few basic troubleshooting steps to help resolve the blank screen you're receiving. Clearing your browsing data will allow QuickBooks to load as a fresh new page to remove any errors or glitches that may stand in the way. Here's how to in the Google Chrome browser: 

1. Go to the Three Vertical Dots in the top right-hand corner of the browser. 
2. Select History and then History again. 
3. Press Clear Browsing Data. 
4. Choose All Time in the "Time Range" section. 
5. Hit Clear Data. 

Afterward, log back into your account and try to contact our Customer Support Team. You can follow my colleague's steps that they provided above, or you can click on the support link that I have given you. 

If you're still running into trouble, please let me know. I want to make sure you get the support you need to get you back to business. Happy Friday! 

No dummy what if you can't log on to your account!!!!! 

Thats why I need to get customer support! Oh well you will have to log on to your account and then we will call you back!!! ARRRRRRRGh!!!!!!

We'd really want to get the help that you need so you can log in to your account, Daniel1938.

You can temporarily use a test drive account so you can go to the Help menu. Here's how:

1. Go to this link: https://c23.qbo.intuit.com/qbo23/samplecompany/validated?SKU=7&bc=QBP-T39.
2. Click the Help menu and select Contact Us.
3. Let them know that you're unable to log in to your account, then click Let's talk.
4. Select between Get a callback or Message an agent.

Please take note that because of the ongoing pandemic, our phone and chat support lines are only open every Monday-Friday from  6:00 AM to 6:00 PM Pacific Time. They're also open in between 6:00 AM to 3:00 PM Pacific Time during Saturdays. Here's a guide for more details: Support Hours And Types.

You can always reach out to the Community if you need anything else.

I need to talk to someone in customer service about a past credit card transaction 10/20

Hello @amc7,

I appreciate your time here in the Community. I can get you over to the support you need to verify the charges on your credit card.

I know that you need to speak to someone and assist you with your concern. Aside from this forum, you can reach our support team by requesting a callback or via chat to help you review the account.

They'll be able to help you further and be able to provide clarifications to the charges. Our support for Plus, Essentials, Simple Start is available from Monday - Friday 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For Advanced, any time, any day.

See the steps to get a hold of a specialist:

1. Go to the Help menu at the upper right.
2. Go to the Search tab.
3. Press Contact Us at the bottom part.  
4. Enter your concern in the What can we help you with? box. 
5. Click Continue. 
6. Select Chat with us or Have us call you. 

You can also check this article for more details about how to view your subscription info, as well as some steps to update the payment method for QuickBooks: Manage billing, payment, and subscription info in QuickBooks Online.

Keep me posted if you have additional questions related to your QuickBooks account or billing. Have a great day.

Your stream lined customer support just plain sucks. I am not a trained poodle paid to jump through your stuoid hoops. I am a CPA plus a QB Pro Advisor and I need telephone support to fix a problem. I have to question why I am even paying to be a QB Pro Advisor because it is just too hard to get support. 

Streamlined support for whose benefit? Certainly not for us QB Pro Advisors or anyone else who needs technical support. Why am I paying over $400 a year to be a Pro Advisor when I have to act like a poodle and jump through hoops to get help? I think I will contact sales right now and cancel my QB Pro Advisor Renewal. It is a waste of money if you can't help your customers. I am a CPA so stop looking at your bottom line to safe nickel and dimes and look at the big picture of another CPA bad mouthing your customer support and especially QB Online which is a mess. 

I need to unlock my QuickBooks

We want to get the best help for you, Norka1.

I'd like to make sure that we're on the same page so I can provide you with the right amount of information. May I ask if you are trying to reactivate your QuickBooks Online account or if this is for an NSF account on hold? Any details or screenshot is appreciated so we can narrow down this issue.

I'll be here waiting for your response to answer any questions I can. Have a great day ahead.

I can not open my desktop pro 2020 due to a notice for update popping up.  I need tech support

Hello there, @Shali. I want to ensure you'll be able to connect with our technical support team.

You'll have to initiate a callback or chat request when reaching out to our phone support team. Since you're unable to open your QuickBooks Desktop (QBDT) program, you can connect with them via a web browser. Here's how:

1. Click the Contact us link.
2. Then, choose QuickBooks Desktop and click Continue.
3. Choose the edition and enter a brief description of your concern.
4. Select Continue.
5. Choose either Chat with us or Have us call you.

For other ways how to contact them, please read this article: Contact QuickBooks Desktop support.

I'll include this helpful resource that you can use as a guide for additional troubleshooting steps in opening your QBDT program: QuickBooks Desktop won't open.

Please know that you can also post your concern here in the Community forum. We're always around the corner and ready to lend a hand. Have a good one and stay safe. 

@shalimartom 

What popup message did you see? Click the camera icon on the menu to insert image here.

it dosnt work can i get a number to CALL 

Hey there, @doyouevencare.

I want to ensure you'll be able to connect with our technical support team. 

Before that, can you tell us the issue you're getting with QuickBooks? My team and other QuickBooks users in the community might be able to help you with it. Any additional information would be much appreciated.

If you're using QuickBooks Online, you can find the phone number under the Can't get signed in? section in this resource:  Contact QuickBooks Online Support.

If you're using QuickBooks Desktop, you can see the phone number in the Need help getting in touch? section in this article: Contact QuickBooks Desktop support.

In addition, you can follow the steps provided by my colleagues above to connect with our agents within the product. 

For tips and other resources, I’m adding a link where you can view our self-help articles: How do I.

Reach out to me anytime if you have questions while working in QBO or QBDT. Please know I’m ready to assist further. Have a great rest of the day. 

@doyouevencare 

What doesn't work? Click the camera icon to insert your screenshot here.

I cannot open my Quickbooks Pro 2021. There is an error code 80029c4a.

I really need help  with this. I have shut down my computer and restarted, that does not work.

Can someone call me at [phone number removed]

Thank you

Barbra [last name removed]

@rbnixon1998 

Have you tried this troubleshoot?

https://quickbooks.intuit.com/learn-support/en-us/help-article/install-products/fix-error-80029c4a/L...

Hi there, @rbnixon1998.

Let me help you get around this error code 80029c4a that you encountered.

I'd recommend checking your antivirus settings because some antivirus programs accidentally block QuickBooks from loading essential files.  I want you to view this article to help you check which exe file to set permission to unblock the files. To do this, refer to your antivirus program for instructions on how to set permissions.

If the issue still persists, re-install QuickBooks Desktop to reboot the program files causing the error message. Nothing to worry it won't affect your account data.

Furthermore, here's how to reach out to the Technical Support Team:

1. Go to the Help menu at the top and select QuickBooks Desktop Help.
2. Click the Contact Us link at the bottom of the pop-up window.
3. Enter a brief description of your concern and hit Continue.
4. Click Start a Message.

Additionally, I want you to check this article to get different QuickBooks Desktop tools to help fix problems and errors: problems and errors with the QuickBooks Desktop Tool Hub.

If you have more questions about managing your files or other QuickBooks products, don't hesitate to click the reply button. I'm always around to help!

I am having an issue with the reports feature. I have a custom report that I'd like automatically sent to email recipients. I have set this up for other reports in the past, but when I try to do so now, the page does not load. Further, the help chat box says that 'we are experiencing technical difficulties', so I cannot reach anyone. I have already tried clearing my browsing data and cookies, and tried two separate browsers. Please let me know how this can be resolved. Thanks

Hello there, Skallmerten.

I can see how the inability to send custom reports prevents you from keeping an updated copy of your business data in QuickBooks Online.

Currently, there's an ongoing investigation regarding this matter. Rest assured that our product engineers are carefully assessing this issue to fix it immediately. 

In the meantime, I recommend contacting our customer support team. They can add you to the list of affected users, where you'll receive timely updates via email.

Here's how you can contact our support outside QuickBooks Online:

1. Visit this website: Contact Us.
2. Choose the product you're using, then click Continue.
3. Follow the onscreen instructions and provide all the necessary information to proceed.

On the other hand, consider scanning this resource to help you print, email, and export your report to acquire a soft copy of your data: Run reports in QuickBooks Online.

Don't hesitate to click the Reply button if you have additional questions when navigating through the custom report page or other related concerns in QuickBooks Online. We're always here to lend a hand.