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danielcahill
Level 2

When a refund clears our checking account instead of the check number showing in the register the refund receipt number does

 
5 Comments
MariaSoledadG
QuickBooks Team

When a refund clears our checking account instead of the check number showing in the register the refund receipt number does

Let's make sure to enter the correct information that shows on your refund receipt,danielcahill.

 

Normally, the check number of your refund receipt transaction will show up on your register. I've attached screenshots for your visual guide:

 

 

 

 

 

 

But before we proceed, may I know how did you try to process the refund? This way, we'll be able to verify why it's the refund receipt number that reflects on the register. Also, you'll want to make sure that the correct information is entered in the Check no. field so it will show the check no. information instead of the Refund Receipt number.

 

For future reference, you can reconcile your account to match your bank and credit card statements. Here's the article:Reconcile An Account In QuickBooks Online.

 

Reply a comment below if you have further questions. I'm always here to help.

 

danielcahill
Level 2

When a refund clears our checking account instead of the check number showing in the register the refund receipt number does

I create the refund receipt as you have illustrated but I choose print later and once I have entered them all I go to "Print checks" and the system assigns the check number. Once printed the refund receipt still shows up in the register. After downloading bank feed and matching cleared checks sometimes the check number will replace the refund receipt number in the register but almost always the refund receipt number stays in the register and I can only find the check number by going to the customer account and clicking the "paid" link which will then display the check number of the refund.

danielcahill
Level 2

When a refund clears our checking account instead of the check number showing in the register the refund receipt number does

I just did one by entering the check number while creating the refund receipt and printing the check and the check number does appear in the register. By using the print later function and printing multiple checks after the fact the check number does not make its to the register.

aterzigni
Level 1

When a refund clears our checking account instead of the check number showing in the register the refund receipt number does

Having the same issue on a customer's account --- client issued 500 refund checks, all for the same amount, and the register shows the refund number rather than the check number.... 

ReyJohn_D
Moderator

When a refund clears our checking account instead of the check number showing in the register the refund receipt number does

Thanks for joining the thread, @aterzigni.

 

Allow me to share some info about refund receipts in QuickBooks Online.

 

As my peer mentioned above, you should be seeing the check number on the register when creating refund receipts. Also, the transaction numbers are different because not all refund receipts are printed as a check.

 

To learn more about it, please browse this article: Refund receipts.

 

You'll want to manually edit the Check no. field of your refund receipts. Here's how:

 

  1. Go to the Accounting menu, and then choose to look for the account associated with the refund receipts.
  2. Click View Register in the Action drop-down ▼.

  3. Tap the refund receipt, and then click the Edit button.
  4. Modify the check number, and then hit Save and Close.

If the same thing happens, log in to your account using a private browser. This can help us determine if it's a browser-related issue due to stored cache. Below are the shortcut keys you can use to access one:

 

  • Ctrl+ Shift + N for Google Chrome A63.PNG .
  • Ctrl + Shift + P for Mozilla Firefox A64.PNG and Microsoft Edge A65.PNG .
  • Command + Shift + N for Safari A66.PNG .

 

If it works, clear your browser's cache to remove the piled up files that cause unusual QuickBooks Online responses. However, you can use another supported browser if you got the same outcome.

 

To ensure your books are accurate and accounted for correctly, you may reconcile them. Please check out this handy resource for the detailed instructions: Reconcile account.

 

I'm always around to help if you have more questions about managing refund receipts or any QuickBooks-related concerns. Take care and stay safe always.

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