When completing the principal officer information it will not allow me to select a title? But will not move forward until a title is selected?

Hello @micheleh4,

There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why unable to select a title when changing the principal officer's information.

Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

Lastly, here's a couple of articles you can read for ideas about changing the principal officer of any of your account:

• Change the principal officer
• Update the Principal / Officer for your merchant account

If there's anything else that I can help you with, let me know in the comments. I'll be here to help.