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ALBolts
Level 2

When will Intuit fix Price Rules for Sales Receipts?

Price Rules assigned to Customers for Sales Receipt transactions has not worked going back to 26 April.  At that time frame Intuit had made changes to QB online software program which had removed the Price Rules from Invoices, Estimates and Sales receipt. This event made me close our store and send employees home. The Price Rules were turned back on after several days, but the Sales Receipt is still not working.
When is this going to be corrected?
2 Comments 2
PBJ10
Level 6

When will Intuit fix Price Rules for Sales Receipts?

@ALBolts Do you have a Twitter/X, LinkedIn, or other social media account? Your experience really should be posted to another forum in order for Intuit and Quickbooks to understand the magnitude of the issues caused by the "Modern Invoice" rollout. 

 

Having to send employees home because of a software "update" is unacceptable and shows just how much this has broken Quickbooks. Customers have been complaining on this forum for months that the new invoices simply don't work and have caused serious consequences for their business, however you can see from other threads on this forum that the Quickbooks team continues to insist that the modern invoice layout is an improvement and permanent. Any response from a Quickbooks representative on this thread will be empty platitudes and they will ultimately suggest that you submit your feedback directly to the engineering team by using the gear icon at the top right corner of your screen. That's been their response for months.

 

The only way to get real action taken is to post your experience to social media where Quickbooks actually cares about their reputation. 

ZackE
Moderator

When will Intuit fix Price Rules for Sales Receipts?

Thanks for reaching out to the Community, ALBolts.

 

I can certainly understand how an ability to use price rules with sales receipts could be useful and have submitted a suggestion about it as of today.

 

You can also submit your own feature requests while signed in.

 

Here's how:

 

  1. Use the Gear icon, then go to Feedback.
  2. Enter your suggestion(s) in the Have feedback? window.
  3. If necessary, attach a file with your Camera icon.
  4. Select Next.

 

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

 

You can also check our QuickBooks App Store for apps which may be able to help you achieve what you're looking to do.

 

I've included a couple detailed resources about working with price rules which may come in handy moving forward:
 

 

If there's any additional questions, I'm just a post away. Have a great Thursday!

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