It's great to have you here, @userb2-mmoore.
I'm here to share some information on how QuickBooks manages your invoice payments.
There are several factors to consider that can affect the posting of your invoice payments. If your customer pays you using credit card, it would take 5-7 banking days for it to be transferred to your bank. However, for ACH payments we have an updated 1 day funding. Here the other factors that affect the posting of your payments:
- The time when you enter these transactions.
- The financial institution to deposit the funds.
- Bank policies for verifying and processing electronic deposits.
On the other hand, you can log in to your Merchant Services account to check your payment history. It keeps a complete record of your payment activity. Here's how:
- Sign in to the Merchant Service Center.
- Go to Activities & Reports.
- Choose Deposits.
- Set the date range in the Dates field.
- Click Search.
If it shows Withheld or Batch Deposit Returned status for any issues with the customer payment. Just go to the drop-down arrow under the Fee column to review the details. If the payments were already deposited, you'd want to contact your bank for additional verification steps.
Lastly, I'd recommend contacting our Merchants Support team. They can look up your account in a secured environment and verify the status of your customer' payments. Let me guide you n contacting our Merchants Support Team and request for a manager to further assist you. Here's how to contact us:
- Visit: https://quickbooks.intuit.com/learn-support/en-us/help-article/mobile-apps/contact-payments-point-sa....
- Choose the specific Merchants Service product you're using.
Also, I've added these articles to learn more about how you can take and process payments in QuickBooks:
Feel free to leave a post below if you have other questions or concern. The Community and I are always here to help.
