Where are invoices and payments to vendors when on the mobile app?

I can recommend a way to ensure you're able to see the invoices and vendor payments by providing troubleshooting details, @chuck27p. This way, you can review the transactions of your vendors on the go.

There are times when the QuickBooks Online app has a lot of data, which may cause transactions not to sync. To fix this, let's reset the app to clear the cache and refresh it into its default state.

Here's how:

iOS
 

1. Go to Menu ☰ and select Help & Feedback.
2. Tap Refresh Data.
3. Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
4. Click Refresh to confirm.

Android
 

1. Go to Menu ☰ then tap More Options ⋮.
2. Tap Settings then Refresh Data.
3. Click YES to confirm.

Once done, you can go to the Transactions tab to see the invoices and payments. On the Vendors tab, you can only create, manage, import, or see a vendor on a map. However, please also note that the bill feature is currently unsupported on the app. You'll have to access your account using a browser to add one.

In addition, I encourage you to read this article to learn more about the things that you can do with the QuickBooks mobile app: Compare mobile app features.

I've included these resources in case you need help with personalizing invoice templates and recording business miles for one or more vehicles:

• Customize invoices on the QuickBooks Online mobile app
• Automatically track mileage in QuickBooks Online

If you have any other questions about managing your vendor transactions, please let me know. I'll work with you and help you complete your tasks. Take  care.

I cannot find "refresh data." Under menu, there is a HELP link but when clicked, refresh data is not there. 

Are you saying that all vendors will have NO activity like this? This is what I see...nothing for any vendor. Is this intended??

I can't tell if that image is working, here's a screenshot of my app https://rareview.d.pr/i/DbUZWd

I appreciate the screenshot you've added to ensure we get on the same page, @Chuck. Since the issue has been a while, I'll route you to our Support Team.

You should be able to add or view your vendors using the app. It means the transactions or activities are supposed to be there. However, entering or accessing bills is only available through a browser. 

If you followed the steps above and are still unable to find the Refresh data, I recommend contacting our representative. They can help figure out the issues of your mobile app.

Here's how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

See this article for the support hours: QuickBooks Online Support. It includes the contact number you can use to call us directly.

If you haven't, you'll also want to consider uninstalling and then reinstalling the app. This way, we can ensure you're using the updated version. To learn more about vendor records, refer to this guide: View vendor transactions.

You can also check out this reference for more information about tracking bills and recording payments: Enter and manage bills and bill payments in QuickBooks Online.

Fill me in if you have more questions about handling vendor transactions. I'd be glad to help you achieve your goals. Take care.