cancel
Showing results for 
Search instead for 
Did you mean: 
adentan
Level 1

Where are my vendor credit when I go to pay the bill?!

please help me
3 Comments
Jessica_young
QuickBooks Team

Where are my vendor credit when I go to pay the bill?!

I can show you how this is done, @adentan.

 

You can use the vendor credit as payment for an open bill. To apply the existing credit to an open vendor transaction, use the Pay Bill feature. Here’s how:

 

  1. Go to the Plus icon and select Pay Bills.
  2. Choose the vendor from the list.
  3. Once selected, the vendor's existing credit populates on the Credit Applied column.
  4. Hit Save and close to apply the credit to the vendor open balance.
  5. pay bill vendor credit 1.PNG pay bill vendor credit 2.PNG

     

 

You can read more on this by checking out this article: Applying vendor credits.

 

I'm here for any remaining questions you may have. Have a great afternoon!

adentan
Level 1

Where are my vendor credit when I go to pay the bill?!

That does not tell me what credit is applied.  It just arbitrarily applies a credit under that vendor.  I only what to apply credits from a certain month.

Candice C
QuickBooks Team

Where are my vendor credit when I go to pay the bill?!

Hey there, @adentan

 

It's great to see you back in the Community. It's my priority that you're able to get this resolved as soon as possible. 

 

After researching this issue further, I've discovered that there's an on-going investigation about vendor credits. This means that other users are having the same problem. With that being said, I recommend contacting our Customer Support Team. They'll be able to add you to a list of affected users that will send you updates via email. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Click the Contact Us button. 
  3. Type in the investigation number as the description (INV-55709) and hit Let's Talk
  4. Scroll down and choose to Get a callback

 

For future reference, check out our tutorials page to review other features that are available to you in your QuickBooks Online (QBO) account. 

 

Let me know how the call goes. Should you need any more assistance, feel free to ask. I'm always here to lend a helping hand. Have a wonderful day!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us