I'd be glad to assist you in finding the create invoice tab in QuickBooks Online (QBO), Krystal.
The option to create invoice can still be find in the +New menu. However, if you're still unable to see the option, I suggest utilizing incognito mode or a private window to help isolate the possible issue. Here's how to activate incognito mode in some of the most common online browsers:
- Google Chrome and Microsoft Edge: Ctrl+ Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
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However, if you're using a QuickBooks mobile application, I suggest closing and restarting the app. Then, clear the app's cache. The app stores cache files that can sometimes cause an unusual response to the system. In your device Settings:
Android:
- From your device's Settings, select Apps (varies by device).
- Choose the QuickBooks app from the list.
- Select Storage.
- Tap clear data.
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iOS:
- From your device's Settings, select Setting General iPhone Storage.
- Choose an app that's taking up a lot of space.
- To free up the storage without deleting the documents and data for the app, select Offload App.
If the same happens, you can uninstall and reinstall the app to refresh the system. Moreover, you can also check this guide on how to receive and record invoice payments in QuickBooks Online for future reference: Record invoice payments in QuickBooks Online.
If you have more questions about invoices, please don't hesitate to post in the Community. We are here to help you. Have a good one.
