Where do I find my Quickbooks Customer Account Number?

Hello @addiggs,

Welcome to the Community. I'd be glad to assist you with locating your QuickBooks Customer Account Number. 

You can locate this number from within your QuickBooks Online account with the following steps:

1. Click the Gear icon.
2. Selecting Account and Settings.
3. Click Billing & Subscription on the left.
4. The Company ID/Customer Account Number will be at the top in green.

For additional information on this, I'm including an article with additional insight, such as keyboard shortcuts: How Do I Find My Company ID?

Don't hesitate to let me know if you have any questions. Cheering you to a productive year ahead. 
 

Where do I find it in my desktop account?

Hello there, @JKlenn.

Are you trying to locate the Product and License number? If so, we can see that in the Product Information by pressing F2 on your keyboard. Otherwise, you can log in to the Customer Account Management Portal Site (CAMPS) to look for your account information.

Here's how:

1. Go to this link: https://camps.intuit.com/.
2. Enter your Email/User ID.
3. Click a product or go to the Products and Services section.
4. Select Details to see your license or subscription number.

Additionally, you can check your inbox for email confirmations and notifications from us. Your account information is included in the email.

I've added this article about Intuit accounts for additional details: Manage your Intuit Account online.

I'd be glad to help more if you need further assistance with your account. We're always here to guide you anytime.

Thanks for the response and no, I'm looking for my account number.  I have my License and Product number.  I have an issue with my Desktop QB Premier Plus being still associated with an old account/email associated with a business that closed.  When I contacted support they asked for my account number.  My email receipt shows the last 4 digits of my account number but I cannot locate the rest of it. 

If you can help me get my desktop account switched from the closed business to the new one I'd really appreciate it and probably wouldn't need my account number :)

Hi JKlenn,

I've got the steps on how you can update the email address link with your QuickBooks account.

Let me guide you with these steps:

1. Go to camps.intuit.com.
2. Select the product or service you'd like to manage.
3. Go to the company name drop-down menu, then choose the correct company.
4. Scroll down and look for Authorized Users list, then select Edit.
5. Enter your new email address, then Save.

From there, you’ll receive an email verification on the email address you entered earlier.

As for the account number, you can provide either the license or product number to the phone agent instead. It might be that the agent thinks you have the QuickBooks online version. Thus, they ask for the account number.

If you need more resources in managing your QuickBooks account, you can check this article: Manage your Intuit account with CAMPs.

You can always mention my name if you have other concerns with QuickBooks.

Hi Adrian,

Thanks for the reply.  

• The first company closed last year and the email is no longer but I can log in to the account.
• The new company has a separate account so there is no drop down with a choice. 
• On my Windows desktop a pop-up asking me to log in, alerted me that I am connected to the wrong (first company) account.  When I attempted to change the email address in the request to log in, it is grayed out
• I logged in to the first company account and saw there is a way to "transfer ownership".  I wasn't sure if that was a way to go.

I've tried both telephone and chat support and haven't gotten an answer.

Hoping you can understand and direct me.

Thanks

Thanks for the additional information, @JKlenn. QuickBooks Desktop doesn't have a Company ID. You'll have a license number instead.

To answer your questions, yes you can select the transfer ownership and follow the on-screen instruction if that is your goal.

However, I can see on your previous post that the reason for contacting our Customer Care team is to switched from the closed business to the new one. If this is the case, I can help you with it.

You can use an existing company file to create a basic framework for new ones. First off,

create a copy of an existing company file. I'll show you how:

1. Open QuickBooks Desktop and the company file you want to copy (your first company).
2. Press F2 to open the Product Information window, then look in the File Information section to see where your company file is saved on your computer.
3. Follow the steps to back up your company file if you haven’t done that yet. 
4. Use the backup to restore your company file, then rename the file when you restore it to create a unique copy of your original company file. 
5. Save the new file to a unique folder.

At this point, you should now have two separate company files: the original and the one you restored from a backup.

The backup you restored creates a new company file with the same accounts, lists, templates, and preferences. If you want to start fresh, you can delete the transactions QuickBooks also copied over.

Here's how:

1. Open your new company file and review it.
2. Go to the File menu and hover over Utilities. 
3. Select Condense Data., then click Yes when you receive a message about removing budget data.
4. Select All Transactions in the Condense Data window, then click Next.
5. Follow the on-screen instructions to remove the copied transactions.

For additional insights, you can check out this article to learn more: Create new company files from existing ones in QuickBooks Desktop.

Know that I'm always here to guide you should you need more assistance in moving your file from the old company to the new ones. Take care!