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marie-scanlon-pr
Level 1

Where do replies to the emails sent with an invoice go? People say they respond but I don't get them in my email.

 
1 Comment 1
Rea_M
Moderator

Where do replies to the emails sent with an invoice go? People say they respond but I don't get them in my email.

Hello there, @marie-scanlon-pr.

 

I'll gladly share a few insights about receiving invoice replies and guide you on how you can do it in QuickBooks Self-Employed (QBSE). This way, you can manage your transactions accordingly.

 

You're unable to receive an invoice reply from your customers to your email if you didn't add your address in the Cc/Bcc field while sending the form to them. Please see the screenshot below for your reference. 

 

81.PNG

 

Once you do so, please ask or inform your customers to use the Reply all option so the email address you've indicated in the Cc/Bcc field will receive the reply or response from them.

 

82.PNG

 

You can check out this article to further guide you in creating and processing invoices in QBSE: Create invoices in QuickBooks Self-Employed

 

Also, you may want to check out one of our Help pages as your reference to guide you in managing the growth of your business using QBSE: QuickBooks Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

 

Please keep me posted on how it goes in the comments below. If you have other concerns about managing invoices in QBSE, I'm always ready to help. Take care, and I wish you continued success, @marie-scanlon-pr.

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