Why are bank feed dates different for a tranfer made to paypal from checking acct? They are one day apart so I am unable to match the transfer? How do I match them up?

I'll share with you the two ways to resolve your banking concern, @skgsc. 

QuickBooks Online (QBO) depends on the financial data shared by your bank. With this, I'd first suggest contacting their support team. They can help you confirm why the bank feed dates are one day apart from the transfer you've made to PayPal from checking account. 

If you've verified that the bank feed dates are correct, let's manually change the date for the transfer. This way, you'll be able to match your downloaded bank transaction to the entry you've created in QBO. I'll guide you how. 

1. Go to Accounting from the left menu. 
2. Select the PayPal or checking account. 
3. Click View Register from the Action column. 
4. Locate the transaction. 
5. Choose Edit. 
6. Manually change the Date. Use the bank feed date. 
7. Hit Save and close. 

The screenshot below shows you the last two steps. 

Once done, let's go to the For Review tab. Then, locate the transaction and click Match. For the detailed instructions, check out this article: Categorizing And Matching Bank Transactions. 

However, if you've verified that the bank feed dates are incorrect, I'd suggest excluding them. They won't be added to your register to avoid any duplicate entries in QBO. Just use the transfer you've created when reconciling your account. Here's how: 

1. Go back to the For Review tab. 
2. Check the box next to the downloaded transaction. 
3. Click the Batch actions drop-down.
4. Choose Exclude Selected.

For more information, go through this article: Exclude Expenses From Downloaded Bank Transactions. 

Once done, I recommend reconciling your PayPal and checking account monthly. It helps you detect any differences early to ensure the accounts in QBO match your bank statements. 

You can always visit this website: Reconcile Workflow. This is a resource hub about starting, fixing any differences, and completing the reconciliation process. Just click the links beside QuickBooks Online. 

I'll be right here to help if you have other concerns. Enjoy the rest of your day, @skgsc. 

This solution is not working for me. 
Overview - When I pay someone using Paypal, from my bank, the chronological steps (as reflected by statement downloads) are as follows: 

Paypal transfers the money into the PP Bank account (temp funds)
Paypal Pays the vendor

-Next day-

Checking account transfers money to PP Bank account

In my case, I have a PPBank "Spent" on 7/14/2022, BBBank Transfer from Checking 7/14/2022, and Checking account transfer to 7/15/2022. 

I attempted to accept the PPBank transfer from for the 14th, then go into the chart of accounts, to the register, and change the date to the 15th to match the checking account. Even after I do, QBO can't find a match for the uncategorized Checking account Transfer of the same amount, even when I narrow the search to three days before and after the transfer. 

Hi TMTLLC,

Let's isolate and fix why the transactions won't match.

There are possible reasons why our system is unable to recognize the match in QuickBooks. These are due to the following:

• The transaction is older than 180 days.
• The dollar amount in QuickBooks is different than what cleared the bank.
• The transaction type is different in QuickBooks than at the bank. QuickBooks wants to match a check with a check and an expense with an ACH or debit/credit card swipe.
• The transaction was recorded in a different bank account.
• The transaction from the bank is a payment/ deposit of two or more open transactions in QuickBooks.

If everything is correct, let's match the transactions on an incognito window. There are times that an issue like this occurs when QuickBooks encounters unexpected browser-related crashes. Here is a list of keyboard shortcuts to open one:

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + P
• For Microsoft Edge: Ctrl + Shift + P
• For Safari: ⌘+ Shift + N

If you can match them, you can go back to a regular browser and clear its cache. Piled browser history can be the reason for some issues on the page. You may also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Afterward, you can reconcile the transactions to ensure they match your bank statements.

I want to ensure that you're able to continue working on your QuickBooks. That said, let me know how these steps work on your end. I'll be around to help you.

• The transaction is older than 180 days.

These transactions are from July of this year. 

• The dollar amount in QuickBooks is different than what cleared the bank.

All three dollar amounts show the exact same amount. 

• The transaction type is different in QuickBooks than at the bank. QuickBooks wants to match a check with a check and an expense with an ACH or debit/credit card swipe.

The Paypal Bank shows it as a transfer from  a bank account, and the checking account Just shows "PayPal" in the description and payee, but the memo includes  "DES:INST XFER". Not sure if that answers your question. 

• The transaction was recorded in a different bank account.

These transactions only show up in my checking account, paypal bank account, and paypal credit account. So they are where they are supposed to be. 

• The transaction from the bank is a payment/ deposit of two or more open transactions in QuickBooks.

Nope, same amount, across the board. 

If everything is correct, let's match the transactions on an incognito window.
Incognito didn't work either. QBO still can't find the transaction. Two things of note: 

1. I pay bills every two weeks. So the transfer for pay period 1 keeps trying to match to the transfer from pay period 2 which is two weeks later. So they CAN match, just not to the correct one. 

2. When I change the date in the register through the Chart of Accounts, the date stays as the updated date. BUT if you go into the Banking tab to the same account and go into the "Categorized" list of transaction, the original, earlier date, still displays - it doesnt show the updated date. 

Thanks for getting back here and sharing detailed information about your concern, @TMTLLC. I'm here to provide some details to ensure you'll be able to record and match your transactions seamlessly.

To begin, let's first review the process of recording PayPal transfers. Please refer to this article for the detailed instructions: Recording Paypal Bank Feeds Expenses and Transfers. This also includes steps in matching them in QuickBooks Online (QBO).  

Then, if the program is still unable to match them correctly, you can refer to the steps in this link in fixing mismatched or miscategorized bank transactions. To start, proceed to the If QuickBooks didn’t find the right match section. 

Also, for your other question, you can only edit the date of a transaction by opening the form manually. You can do it after matching, adding, or categorizing the downloaded bank entry. The change may not reflect in the Categorized tab on the Banking page since QBO only depends on the data sent by your financial institution. 

Additionally, here's a helpful resource that you can use as a guide in the reconciliation process to keep your account balance: Learn the reconciliation workflow in QuickBooks.

Please let me know updates on how this goes. You can also leave a reply below if you have any other concerns in managing your transactions. I'm just a post away to lend a hand. Have a good one. 

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@DivinaMercy_N wrote:

To begin, let's first review the process of recording PayPal transfers. Please refer to this article for the detailed instructions: Recording Paypal Bank Feeds Expenses and Transfers. This also includes steps in matching them in QuickBooks Online (QBO).  

 

This was the solution. It doesn't make sense that an extra step has to be added to the process to get QBO to match all three transactions - it would be nice if this could get fixed. But in the meantime, I have a solution that appears to work to get things matched up properly. Thank you.