Why are my invoices not being received?

Thanks for posting a question here in the Community, @tandkclyde.

There are a couple of reasons you're invoices aren't being received. First, the Intuit addresses aren't being added to their Safe Sender list. You can advise your customers to add them to their email's white listed account. Please refer to this article as a guide. It contains the valid Intuit email addresses and how to add them depending on their email providers:  How to receive important emails from Intuit?.

With this, we can perform some steps to single this out. To start with, you can ask your customers to check their junk mail and spam folders to locate these emails. If the email is still not found, clear, and then re-enter your email address. Here's how:

1. Click the Gear icon ⚙️ then choose Account and Settings under Your Company.
2. Pick the Company tab then select Email in the Contact info section.
3. Clear the Company email field and enter the desired address, even if it appears correct as is. (Note: Be sure not to use any extra characters or spaces before, within, or after the address, you enter).
4. Hit Save and then Done.
   
   
5. Send yourself a test transaction. If you still don't receive the email, try using a different email address that has a different domain (example, if you were using a Gmail email address, try a Hotmail or Yahoo address instead).

 The second reason is if you recently imported QuickBooks Desktop data into a QuickBooks Online company. Thus, you may need to reset your email address. I'll guide you with the steps how:

1. Lets's click again the Gear icon ⚙️.
2.  Select Account and Settings under Your Company.
3. Choose the Company tab.
4. In the Contact info section, review each email address, then make changes as needed.
5. Hit Save and then Done.

If those solutions don't work, you may need to ask help from an IT expert to add QuickBooks Online mail server host names and IP addresses to your outgoing mail servers. Feel free to follow Step 3 in this article for the details on how to do it: What to do if customers aren't receiving your emails?.

Also, I want to make sure you're able to determine legitimate emails from Intuit. For the list of valid email addresses, read through this article: Determine if an email is legitimate for QBO.

Please let me know if you encounter any bumps with managing your invoices along the way. Just leave a comment below and I'll get back to you to help. Stay safe and best regards, @tandkclyde.

Hi, 

maybe its because the email was wrong or there is some trouble in the email platform.

make sure you follow this step : 

https://quickbooks.intuit.com/learn-support/en-us/customer-lists/how-to-create-a-customer-invoice/00...

however, you can try option to print/save as pdf and send manually by email or any desired way.

hope this help :)

Why are my invoices and estimates not being received from Quickbooks desktop?