Hello there, @NettyPH. I'm happy to share with you some information on how payments are deposited in QuickBooks Self-Employed (QBSE).
QBSE and QuickBooks Online (QBO) are two different programs. In QBSE, when processing invoice payments for the first time, this usually takes 5 business days before the funds are deposited in your bank. This takes a bit longer while your account is being set up.
Once the set-up is completed, the next payment will only take 1 to 2 business days to be deposited into your account. This will still depend on the bank. For reference, check this article: Common questions about payment deposits in QuickBooks Online.
However, if the payments still show as undeposited even after the given period, I recommend reaching out to our Customer Care team to verify the status. They use specific tools to pull up your account in a safe place and can also provide additional troubleshooting steps to resolve this if necessary. Here's how:
- In your QBSE company file, select the Assistant tab.
- Next, type Talk to a Human and enter a brief description of your concern.
- Then, choose either Get a callback or Start a chat.
Please let me know how the interaction with the support goes. If you have additional questions about processing payments in QBSE, feel free to add a reply below. I'm always here ready to lend a hand. Stay safe.
