Categorizing transactions in QuickBooks Online and QuickBooks Self-Employed is distinct from each other. The main difference between both programs is that QuickBooks Self-Employed is designed for Independent Contractors, while Simple Start is for Small Businesses.
If you're unable to categorize receipts under fuel expense in QuickBooks Online, then let's perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N
Once you have categorized them, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.
Aside from that, let's also ensure that the account under COA is active, so you have the option to categorize the receipt.
If you're using QuickBooks Self-Employed and you're unable to do the task, may I ask if you received an error message when categorizing the transaction? I appreciate any extra information you can give, and it will help us isolate the issue and provide the best solution.
Hope you’re doing great. I wanted to see how everything is going about the categorizing receipt concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!