Why can't i print a paid invoice?

Do you get an error or something? Have you tried printing on a different browser or in a private browser?

Hello mhill,

It's possible that you're having a browser-related issue. That could be the reason why can't print your paid invoices. Let's troubleshoot it by clearing the browser's cache. Then, let's print it again from the customer's profile.

1. Click on Sales and select Customers.
2. Select a customer.
3. Select the invoice.
4. Click on Print or Preview.

Let us know if you have any questions. Thanks! 

Is there a way to print the paid invoice at the end of the process of receiving the payment? I am trying to improve workflow. Save and Print doesn't seem to be one of the available options, and selecting print from the bottom of the screen prints the invoice out without the "paid" indication on it. If I "Save and Close" I have to hunt for the paid invoice in a separate step to print it, which doesn't seem efficient.

I am receiving the payment by selecting Sales>Invoices. I see the unpaid invoice on the next screen and click on "receive payment" to begin.

Thank you.

Hi @Patsy3,

At this time, you can only print an invoice with a “Paid” indication after saving the received payment. There are two ways of printing your invoices. Let me show you how.

To print a single invoice:

1. Select Sales then Invoices from the left menu.
2. Find the invoice in the list of transactions.
3. Select the drop-down in the Actions column, then choose Print to print the invoice.

To print more than one invoice:

1. Select Sales then Invoices from the left menu.
2. Find then mark the boxes on the left of the transactions.
3. On the Batch actions drop-down, and select Print invoices to print chosen invoices.

Please check this article for more details: How to Email or Print an Invoice.

I’m just a post away if you need other assistance. Have an awesome day!