Why can’t I save favorite locations. It keeps saying something went wrong. I was trying to add each of my private student’s home address so it’s easier to track the trips there and back.

It's good to hear from you today, moanaamusic-gmai. Let's get your favorite location saved in QuickBooks Self-Employed.

When the application is not fully functional, performing the recommended basic troubleshooting steps will resolve the issue.

As an initial step, let's clear the app's cache files. Doing so helps in fixing any sorts of errors in the system. Here’s how to do that:

1. From the Menu ☰, select Help & Feedback.
2. Select on Refresh Data.
3. Hit Refresh.

Once refreshed, restart your mobile phone, logged back in, and start saving your favorite locations. If you get the same result, uninstall and reinstall the QuickBooks Self-Employed app.

To help you organize your favorites, you can scan through this article: Create and manage favorite locations in QuickBooks Self-Employed. This will give you steps on how to edit and remove your locations.

If you have other questions in mind, please let me know.  I'll make sure to get back to you as quickly as I can. Have a great day!

Hi, moanaamusic-gmai.

Hope you're doing great. I wanted to see how everything is going about saving the favorite locations you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

I am having the same problem and firstly, I don't see the menu option with refresh data anywhere. I even searched help. But I did delete and redownload the app and it is still doing the same thing but only with certain address (quite a few)

I appreciate you for trying some steps to get this matter sorted out, @Brittney5518.

Let me provide some more troubleshooting steps to help you save your mileage address in QuickBooks Self-Employed.

There are some possible reasons why you encounter unexpected behavior when saving your favorite address in the app.

These are the following:

• The app version is not compatible with the mobile's operating system.
• The app is piled up with cache.
• There is a connection issue between the app and the server.

I'd suggest checking the compatibility of the QBSE app with your mobile's operating system. You may also consider updating the app.

Here's how:

1. On your device, open the Google Play store.
2. On the home screen, select the Menu ☰ icon.
3. Select My apps & games.
4. In the Updates tab, find and select the QuickBooks Self-Employed app. Note: if you don’t see the QuickBooks Self-Employed app in the Updates tab, your app is already up to date.
5. Select Update.

If the same happens after those verifying or updating them, I'd recommend clearing the application's cache. You can do it through the mobile settings.

To learn more about fixing mileage issues from the app, please see this link: Learn what to do if you run into problems tracking your work trips on your phone.

If the problem continues, I'd recommend reaching out to our Customer Care Team. They have the tools that can help isolate this hurdle to identify its root cause.

To reach them:

1. Select Assistant from the top bar.
2. Type in Talk to Human.
3. Select on I still need a human.
4. Choose your desired option to speak with or representatives.

You can also see this link to learn more about our support hours: Contact QuickBooks Self-Employed Support.

In addition, here are some resources that you can utilize to help you in calculating mileage deductions and adding trips in QuickBooks Self-Employed:

• Learn how QuickBooks Self-Employed calculates mileage deductions
• Learn how to add a trip to QuickBooks Self-Employed

As always, you can get back to me anytime if you need more help with managing your trips. I'd be happy to assist you. Have a nice day!