Hello there, @notary-immediate.
There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. You can isolate this by logging into your QuickBooks Self-Employed (QBSE) account using a private browser (incognito).
Here's how:
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
Once signed in, go to the Invoices menu and send your customer invoice. If you're able to do so, return to your default browser and clear its cache and cookies. This will refresh the system and remove older data that causes viewing and performance issues. However, if the problem continues, I'd recommend using other supported browsers.
Additionally, you can customize your invoices to include information that matters most to your business in QBSE. To learn more about this, you can refer to this article's Customize your invoices section: Create invoices in QuickBooks Self-Employed. It also contains steps about setting up your online payments so your customers can pay you electronically.
I want to make sure I've got everything covered. You can share with me any error message you've encountered while sending your customer invoice. This way, I can provide the exact resolution for it.
Please know that you're welcome to comment below if you have other concerns or follow-up inquiries about managing your invoices in QBSE. I'm just around to help. Take care always.
