I'm here to take care of this concern and help you get back to your business.
You can find out who created this second Accounts Payable account. Use the Audit log feature of QuickBooks Online (QBO) to do so.
You'll then see a filtered list of events for your QBO company. Search for an event that starts with Added Account, then the name of the second Accounts Payable account in question. You'll also see who created it.
If it's created in error, you have the option to merge them with your original Accounts Payable account. This process will consolidate the transactions of both accounts.
See this article for the steps: Merge duplicate accounts, customers, and vendors in QuickBooks Online.
Additional details on this topic are in this article: Manage default and special accounts in your chart of accounts. It's a list of accounts in your QBO that you can't delete or merge, and otherwise.
Post a comment below if you have other questions for me. I'll be sure to get back to you.
That you for such a prompt reply! That came close to solving it but I'm still not there. When I attempt to merge the two accounts, QBO says that there is already an account with that number and I must change the number. (Even though it asked me if I want to merge and I said yes.) So it recognized that they were identical and still would not let me merge them.
Hello, @user77524! Glad to see you back in the Community. :)
Thanks for updating us on those merging accounts. I brought up my own test account to follow along with the article provided above. I did different combinations of numbers and letters in the name, and they all merged successfully. Let's have you double-check the name, detail type, and account type to make sure they're the same (even though the error code seems to recognize this). Once you've verified all the information is identical (case sensitive for the name), if it still doesn't work, let's try some browser troubleshooting.
Let me know if any of those suggestions work successfully. If not, can you send a couple of screenshots of the error, along with pictures of both accounts? Looking forward to helping you get those accounts merged. :)
Hello there, user77524. Thanks for getting back to us.
It seems like you've entered the account numbers already to the other Payable Account (A/P). We can remove the account number from the duplicate one to successfully merge the two payable accounts. As long as the account numbers are added to the other payable account, it'll show up after you merged them.
You can run the Transaction Detail by Account report to see the lists of transactions created on a specific account. To learn more about customizing and memorizing QuickBooks Online reports, you can check the links below:
Let me know if you have other questions. Take care and stay safe always!
I have this happing but it not really account payable, Added Account:
account type is Account Payable A/P
Detail type is Account Payable A/P
i have tried Q support and they cant help me
Hey there, @dawnjici.
Thanks for joining the thread and bringing this to our attention.
Do you have any other users who has an access to your QuickBooks Online account (QBO)? If so, they might be the ones who added this A/P account in the Chart of Accounts.
To verify, let's use the Audit log feature in QuickBooks. This way, we can identify the name of the who created the account. Here's how:
You can also copy the name of the account using the shortcut keys CTRL + C. Then, press CTRL + F and paste the name to easily locate find it from the Audit Log window.
Please also take note that other special accounts are created when certain features are turned on in the settings. You can check out this article to find out which default account can be deleted, edited, or merged in QuickBooks: Manage default and special accounts in your chart of accounts.
Just let me know if you have other questions. Have a great day ahead.