Why does my company address and logo will not appear on my invoices even when I check the +add button in customizing forms

Did you add your Company logo under "Account and Settings" / "Company"??

Hi there, @Not applicable.

Glad to have you here in the Community. I'm here to guide you in having company address and logo to show up on your invoices.

You'll need to make sure that the logo and company address is set up properly upon customizing it.

Let me show how:

Click on the Gear icon at the top.

1. Under the Your Company section, select on Custom Form Styles.
2. Locate the form you wanted to customize and select Edit in the Action column.
3. Under Design tab, select Make logo edits.
4. Select Show logo.
5. Select your desired logo size and placement.
6. Select Done.

After that, you'll need to make sure that the address option is checked on your invoice template.

 Here's how:

1. Click on the Gear icon at the top menu bar.
2. Under the Your Company section, select on Custom Form Styles.
3. Select on Content.
4. Select the box where the address is located.
5. Select on Address on the left pane.
6. Make sure that the Street address box is checked.
7. Click on Done.

To outline the steps, please refer to the screenshot attached.

You can also check out this article about how to add, customize, and troubleshoot logo on sales forms in QuickBooks Online.

That should get you in having logo and company address on your invoices.

Let me know if you have any other questions about this concern. I'll always here to help you out. Have a great day.

Hello,

I have followed the proper procedure as far as I know, and the company info and logo still do not print on any estimates or invoices.  everything shows up when I choose a format, but once I view in pdf, all are missing.

I can help you appear the company address and logo on your invoices, @Kevin1077.

We can reupload the logo so that the QuickBooks server will save it. Simply click the Gear icon and then select Account and Settings. In the Company name section, choose the Company logo then click the mini Add (+) button on the picture's lower right corner and then select the Plus (+) icon to add the logo. Then hit Save and then select Save to remember the settings.

Once done, you'll need to update your template and include the logo from the Design tab to Save it. This will ensure everything is saved and working when viewing the invoice PDFs. Also, you can check the Content tab and then select the Pencil icon on the Header section. Make sure to review the address by clicking + Address and then the box is checked, then select Done to save the template update.

Otherwise, you can create a new invoice template and simply follow the previous invoice template customization.

Lastly, you can check it by creating a dummy invoice to see and check the difference if the logo and company address is now appearing. From the invoice window, select Customize and then choose updated template or the new invoice template. Select the Print or Preview to see the invoice PDF format.

For further guidance, you can also check out this article: Add, customize, and troubleshoot logo on sales forms.

It's my goal to make sure this issue gets resolved. I'll be around if you have other QuickBooks concerns like customizing sales forms and company settings. Wish you all the best.