I'm glad you reached out to us, mahershberger.
This behavior on your register can be fixed by performing some basic troubleshooting steps. This issue can be cause by your web page reason why you're not seeing the vendor name in your Chart of Account's Payee column.
As an initial step, let's try using the incognito feature on your browser. This window is a good place to test if there's an issue with the browser since it doesn't use the existing cache files.
You can use the following keyboard shortcuts for your reference:
- Google Chrome: press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Safari: press Command + Shift + N
Once done, try checking your bank register and see how it works. If it does using an incognito window, I suggest going back to your main browser, and clear its cache. This step resolves most browser-related issues. You can also try to use other supported browser.
You got me here if you have other questions. I'd be more than happy to help you some more. Stay safe and enjoy the rest of the day!
