Hi there, gaspar33-hawaii-. I've got some troubleshooting steps below for you to perform and get back to utilizing purchase orders seamlessly.
Please know that Purchase Orders (PO) are set. Thus, we're unable to customize them. That said, we should be able to see the Category and Item detail drop-down options when using the PO.
There are instances when too much historical data from the browser generates discrepancies that hinder the display and performance of your QuickBooks Online (QBO). As a result, you're unable to see those options.
To help us determine if this is a browser-related issue, feel free to use either of these keyboard shortcuts to open an incognito window depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it works, return to your original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser that has already been installed to narrow down the results.
You can visit this article for more details on managing PO: Create and send purchase orders in QuickBooks Online.
Furthermore, I'll share with you this article if you want to know more about adding custom fields: Add custom fields to sales forms and purchase orders in QuickBooks Online.
I'm still all ears if you need further assistance with your purchase orders or other transactions in QBO. Just add your reply below, and I'll get back here as soon as possible. Take care always.
