Why don't the terms I have set for a vendor not work?

Thanks for reaching out to the Community, useranemostatacct.

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their bill terms aren't working.

Since yours aren't functioning properly, I'd initially recommend making sure they're active.

Here's how:

1. Use the Gear (⚙️) icon.
2. Under Lists, choose All lists.
3. Click Terms.
4. Locate your vendor's term and access its Action drop-down list to confirm its status. If it shows a "Make inactive" option, this would mean that it's currently active. In the event you see a "Make active" choice, you'll want to make it active since it isn't currently activated.

If your terms were already active, I'd recommend checking the browser you're using. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if your terms are working correctly.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If everything's working properly while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event it continues occurring while using incognito, you'll want to try utilizing a different browsing application.

Here's a list of supported browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari 11 or newer

You can also check a browser's compatibility by using our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with the browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll definitely want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary. 

They can be reached while you're signed in:

1. Use the Help (?) icon.
   
2. Choose Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then click Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I've additionally included a detailed resource about working with terms that may come in handy moving forward: Adjust Payment Terms

I'll be here to help if there's any questions. Have a lovely day!

Clearing the cache worked.  Thank you.