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Dave1207
Level 1

Why hasn't may payment from invoice I sent not transfer to my bank

 
2 Comments 2
Maybelle_S
QuickBooks Team

Why hasn't may payment from invoice I sent not transfer to my bank

Hello there, @Dave1207.

 

Thank you for reaching out to us. I'm here to help you show up the payment transaction in QuickBooks Self-Employed (QBSE).

 

The funds usually reach your deposit bank account within 2-3 business days of the transaction. It varies on the time you enter transactions, the bank you choose for payments to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits.

 

When you pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. While ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks.

 

For additional information, you can click this article: Find out when QuickBooks Payments deposits customer payments.

 

If the payment is still not deposited within the given length of time, I'd suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information. They can also verify the status of the payment too and investigate why it wasn't deposited into your account yet.

 

Please also refer to this article to see how QuickBooks Payments deposits work and why your funds on hold: Common questions about payments deposits in QuickBooks Online.

 

Don't hesitate to post again here in QuickBooks Community if you have additional questions. I'll be right here to help. Have a great day!

Maybelle_S
QuickBooks Team

Why hasn't may payment from invoice I sent not transfer to my bank

Hi, @Dave1207.

 

Hope you’re doing great. I wanted to see how everything is going about the invoice payment not deposited into your bank you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

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