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eskeens77-gmail-
Level 2

Why will my receipts not load

 
2 Comments 2
Maybelle_S
QuickBooks Team

Why will my receipts not load

Let me help you load receipts in QuickBooks, @eskeens77.

 

The performance and loading issues are usually the result of too much historical data stored in your browser. We can perform basic troubleshooting to resolve it. First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Once signed in, go to the Receipts tab in the Banking menu to review your receipts. If it works, go back to your default browser and clear its cache and cookies. This is to refresh the system and remove the older data which caused the issue.

 

If the issue persists, I'd recommend reviewing your receipts using other supported browsers.

 

I've added this link about emailing receipts and bills in QuickBooks: Email receipts and bills to QuickBooks Online.

 

Please fill me in if you have further questions about receipts. I'd be happy to help. Thank you for reaching out. Have a wonderful day.

eskeens77-gmail-
Level 2

Why will my receipts not load

I have tried all of this. I have three different devices that will not load. it gives me the same cannot load receipts try later error. called support they said it is a known problem with no fix currently. which sucks when u generate 20 receipts a day and its been down over two weeks

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