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Patriot Laundry
Level 1

Won't send invoices on mobile app. Tried on 3 different devices. Same issue. Does send on laptop, just not app. Hit send and the status never changes.

 
1 Comment 1
ChristineJoieR
QuickBooks Team

Won't send invoices on mobile app. Tried on 3 different devices. Same issue. Does send on laptop, just not app. Hit send and the status never changes.

Hello there, @Patriot Laundry.

 

Let's work together to figure out why you can't send emails from the QuickBooks Online (QBO) mobile app.

 

I'm here to make sure the email feature works properly. Let's perform basic troubleshooting steps on your QuickBooks Online app. Refreshing data will help your account run flawlessly.

 

Here's how:

 

  1. Go to Menu ☰ then, tap More Options.
  2. Tap Settings and Refresh Data.
  3. Tap YES to confirm.

 

If the issue persists, I recommend updating the mobile app. It enables you to restart the app with the most recent update.

 

Please follow the steps below to proceed:

 

  1. Tap and hold the app on your phone.
  2. Drag the app to the Uninstall section.
  3. Select Yes to confirm.

 

Once done, visit these links to reinstall the QBO mobile app:

 

 

For detailed steps on reinstalling the QBO mobile app, see this: How to download the QuickBooks Online mobile app.

 

Furthermore, once everything is in order, you can read the following articles to learn more about the mobile check deposit: Use mobile check deposit with QuickBooks Checking.

 

Please keep me updated and leave a comment below. I'm always available to help you get started with your QuickBooks Online Mobile app. Have a fantastic day!

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